Service Delivery Manager DV Security Clearance
Service Delivery Manager DV Security Clearance
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Job Description
Position Description:
The Space Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work build and operate bespoke technically complex missioncritical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies agile delivery processes and our deep expertise across the breadth of space defence intelligence aerospace and maritime all underpinned by our endtoend cyber capability. We work collaboratively with global technology companies cutting edge SMEs and academia to deliver the optimal solution for each client.
CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary excellent pension private healthcare plus a share scheme 3.5 3.5 matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be a working out of our office in Lincoln.
Your future duties and responsibilities:
Youll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably meeting the evolving needs of our clients.
Key Responsibilities:
Introduce and manage SLAs and KPIs on behalf of the CIS Department.
Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs.
Lead or consult on continuous service improvement initiatives.
Facilitate collaboration among contract and client colleagues to optimise service delivery.
Oversee obsolescence licence and configuration management activities.
Advise leadership on service design implementation and the management of an ITSM model suited to departmental needs.
Required qualifications to be successful in this role:
IT Service Management (ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g. HELIX).
Project management qualification (minimum foundation level) and practical experience (agile or waterfall).
Proven experience drafting and managing SLAs and service reporting using tools such as PowerPoint Excel and Visio.
Demonstrated ability in managing continuous service improvement processes.
Strong collaborative skills with experience in peer leadership and upward management.
Desired Competencies:
Experience or qualification in configuration licence and obsolescence management.
Background in a military or civil service client environment.
Proficient written and verbal communication skills with a focus on clarity brevity and relevance.
#LIUKA
Skills:
- Delivery Management
- Project Management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Employment Type
Full-Time
