Technical Applications Engineer II Hybrid

North Atlantic Industries is a leading provider of embedded electronic solutions specializing in rugged embedded computing power supplies and motion simulation and measurement technologies. Our products and services are used by the military aerospace and industrial markets helping to advance technology and protect the free world.

NAI was proud to be recognized as a Top Workplace on Long Island by Newsday! Our culture is very collaborative. We have team building events company picnics special event day and employee game room. Please visit our website at www.naii/careers to see more about what makes us a unique place to work.

Summary:

The Application Engineer II will provide customer technical support in both pre and post sales settings. In addition he/she will have the ability to communicate internally any product utilization challenges and/or customer specific requirements. The Application Engineer will support our Industries products and will report to the AE Manager.

• Provide pre & post sales product information advice and technical assistance to prospects towards the goal of achieving new design wins.
• Via telephone and email correspondence with customer understand project technical system requirements.
• Advise and participate with the prospect during customer test and evaluation activities.
• Work to develop a position as first line technical interface during the designin process.
• Coordinate additional support activities and postsales technical support with engineering departments.
• Ensure that documentation necessary hardware and software revisions specifications and test data and ancillary technical requests are provided on a timely basis in support of the designin process.
• Determine product technical strengths and weaknesses vs. competition in designin contests.
• Communicate internally product challenges and customer specific requirements for the purpose of resolution.

Major Activities and Tasks

• Recommendation of specific products based upon the prospects application and environmental requirements.
• Identification of customer specific requirements and/or preferences as part of designin selection.
• Consultation with prospects concerning the appropriate utilization of the companys products.
• Participation in troubleshooting activities for the purpose of determining hardware and/or software problems which could inhibit successful designin of the companys products.
• Coordinate technical support for purposes of overcoming designin difficulties.
• Become familiar with the companys new products and ensure documentation is current.
• Generate technical designin status reports.
• Document special customer requirements and/or application utilization needs.
• Attend training courses on new products.
• Inform the account sales person of any competitive information or product difficulties learned from prospects in the designin process.
• Remain in contact with the customer to ensure continued technical satisfaction with the product(s) chosen for the specific project or program.

Qualifications

• BSEE / BSET or a four year degree in a technical discipline required.
• Some knowledge of embedded Bus architectures (VME CPCI etc. Processors and/or related products a plus.
• 3 years of experience in a technical support role desired.

Language Skills

• Outstanding communication skills both verbally and written.

Other Skills and Abilities

• Good organizational skills and strong time management skills.
• Ability to work independently toward focused goals.
• Familiarity with MS Office (Outlook Word Excel Power point)

North Atlantic Industries offer comprehensive and competitive packages including:

• Medical Dental and Vision Insurance
• Companyprovided Life and AD&D Insurance
• Voluntary Supplemental Life Insurance
• Longterm Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Taxdeferred 401K with company matching contributions
• Vacation holidays sick
• Employee tuition reimbursement
• Business casual dress environment
• Schedule: MF Day Shift
• Hybrid Role. Must be able to work in Bohemia NY for onsite days.

North Atlantic Industries (NAI) is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applicants will receive consideration for employment without regard to any legally protected status. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position please contact Human Resources ator by email at

As a federal government contractor in accordance with applicable laws regulations and Executive Orders North Atlantic Industries (NAI) is required to develop annual Affirmative Action Plans for Protected Veterans and Individuals with Disabilities. Any employees or applicants who wish to review the Affirmative Action Plan for Protected Veterans and Individuals with Disabilities can contact us by sending an email to or by calling.