Customer Service Representative Swansea
Customer Service Representative Swansea
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Job Description
About Foundever
As a global leader in endtoend customer experience (CX) products and solutions Foundever partners with the worlds bestloved brands from Fortune 500 companies to local startups to design build and deliver a competitive edge across all customer touchpoints.
With our awardwinning culture built on 35 years of industryleading experience and commitment to improving the employee experience we improve business results by pairing innovative design thinking and digital solutions including selfservice artificial intelligence (AI) automation and datadriven analytics with the expertise emotion and empathy of our people to Create Connection. Value Conversation.
Job Summary
A fantastic opportunity for customer service advisors.
The primary function of the role is to be the first point of contact and deliver a professional and high quality customer service. This could include dealing with customer client or third party contacts and complaints within agreed service levels. The individual will need to use their own initiative as well as follow established procedures processes and systems to source information to provide a resolution for the customer. The role may also involve initiating contact with individuals within the clients organisation or other 3rd parties.
Primary Job Responsibilities
- Receiving inbound calls from our clients customers helping to resolve any queries they have and upsell products/services.
- Respond to and resolve customer complaints.
- Building rapport with new and existing customers giving the best possible customer experience.
- Demonstrating a keen attention to detail
- Working effectively as part of a team
- Adhering to company principles and values at all times
Skills/Knowledge/Ability
- Excellent customer service skills
- Previous experience in a customer focused or sales environment previous contact centre experience is desirable
- Demonstrable experience of working within a structured process
- Proficient IT Skills
- The ability to work well as part of a team
- Being flexible and open to a new challenge
More Details
We are recruiting for full time permanent roles.
You will be provided with all the training you will need to thrive in your role with us andall training time is fully paid.
Benefits of joining our great team in Swansea include:
- 20 days holiday statutorybank holiday allowance
- discounted client products for you and your friends and family
- casual dress code
- free onsite parking
- pension scheme
- corporate discounts gyms cinemas restaraunts and more!
Required Experience:
Unclear Seniority
Employment Type
Full Time
