IT Help Desk Summer Intern
IT Help Desk Summer Intern
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1 Vacancy
Job Description
Job Details
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Description
OVERVIEW:
The Helpdesk Summer Intern will gain handson experience in IT support by assisting the helpdesk team with troubleshooting technical issues supporting endusers and maintaining IT systems. This role offers an excellent opportunity for a student pursuing a career in IT to develop problemsolving skills gain exposure to enterprise technology environments and contribute to a fastpaced support team.
ROLE RESPONSIBILITIES:
- Provide firstline technical support for hardware software and network issues.
- Assist in troubleshooting and resolving IT requests via ticketing system email and inperson support.
- Set up and configure workstations peripherals and user accounts.
- Document technical issues and solutions in the knowledge base.
- Support IT projects such as system upgrades inventory management and process improvements.
- Collaborate with team members to enhance the helpdesk experience for endusers.
Qualifications
- Currently enrolled in a college or university preferably in IT Computer Science or a related field.
- Basic understanding of Windows and macOS operating systems.
- Strong problemsolving skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
EEO Statement:We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin disability status protected veteran status or any other characteristic protected by law.
Employee Benefits:Salary is competitive and will be commensurate with experience. In addition Mercatus provides excellent benefits to all individual employees including full health and dental coverage flexible spending accounts longterm disability and life insurance a 403(b) retirement savings program parking/travel benefits and twelve free credits per year at George Mason University.
About the Mercatus Center at George Mason University:For over 40 years the Mercatus Center at George Mason University has been the worlds premier university source for marketoriented ideasbridging the gap between academic ideas and realworld problems. A universitybased research center Mercatus works to advance knowledge about how markets work to improve our lives by training graduate students conducting research and applying sound economics to offer solutions to societys most pressing problems.
Required Experience:
Intern
Employment Type
Unclear
