Ux Researcher - Marketplace
Ux Researcher - Marketplace
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Job Description
Scope of Role
An exciting opportunity has arisen to join our expanding UX team as a UX Researcher. In this role you will work on UK and EU products within Cox Automotive closely supporting our Product & Design teams to understand our customers needs. You will lead the creation of useful usable and highly engaging product experiences while owning the discovery process from start to finish.
Objectives for Role
Responsibilities
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Discovery Process Ownership:Lead the discovery phase of the User Experience process ensuring a thorough understanding of customer needs and behaviours.
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User Insights:Provide impactful user insights at all stages of the product development lifecycle to influence and inform a customerdriven design approach.
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Research Methods:Apply various research methods including Stakeholder Interviews User Interviews Contextual Inquiries Observation Studies User Recruitment and User Testing.
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Collaboration:Work closely with key stakeholders across various crossfunctional business areas to ensure research findings are integrated into product development.
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CustomerCentric Approach:Champion a customer lens by conducting primary research and translating findings into actionable insights that drive design decisions.
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Continuous Improvement:Continuously refine and improve research methodologies to enhance the quality and impact of user insights.
Skills knowledge and experience
Preferred skills:
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Proven experience in UX research with a strong portfolio demonstrating the application of various research methods.
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Ability to lead and own the discovery process from planning to and analysis.
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A selfstarter who can deal with ambiguity and can document plan and operate efficiently without close supervision
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Strong collaboration skills with experience working with crossfunctional teams.
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Excellent communication skills with the ability to present research findings clearly and persuasively.
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A passion for understanding customer needs and behaviours and translating them into impactful product experiences.
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Strong organizational and timemanagement skills with the ability to manage multiple projects simultaneously.
Preferred knowledge/experience:
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Ideally experience in marketing retail technology or automotive industries
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Ideally experience in both B2B and B2C environments
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and were not looking to add to our PSL.
We do not accept unsolicited agency CVs sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CVs.
Who we are
Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.
The Benefits
Testimonials
Aneliese Platts
Senior Designer
Ann Fairbanks
Executive PA & Business Support
Gemma Hepple
National Operations Manager
Documents
Employment Type
Full-Time
