Lead - Delivery Quality
Lead - Delivery Quality
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Job Description
Job Title:Team Leader
Department:Delivery Quality
Job Description:
Participate in client calls and understand the quality requirements both from process perspective and for targets
Identifya method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
Identifyerrors with high Inspection efficiency
Provide face to face feedbackand alsosend emails with the type of errors etc. on daily basis as per protocol
Ensure correction of the error by the respective Operations associate
Coach employees to minimize errors and improve performance
Provide inputs to the training team on common mistakes made to enhance training curriculum
Test files/batches for new clients/processes to be processed as part of familiarization
Generation of QA reportson a daily basis
Attainment of Internal & External SLA as per Process Defined.
Meet and exceed inspection efficiency score calibration score knowledge and skills score inspection productivity rate and any otherappropriate metrics
Recordidentifiederrors. This is an organizational record & can be used by the organization as itdeemsfit
Job Specification:
Must be a graduate (Bachelors or Masters)
Minimum of 6 Years of Professional and Relevant Experience inUS healthcare (RCM) in any of the following service lines:
Coding (IPDRG)
AR
Billing
Must have experience in Client and Stakeholder Management Team Management.
Good understanding of quality matrices
Should have good understanding of quality tools
Shift Details: General Shift / Day Shift
Work Mode: WFO
Location:Bangalore
Employment Type
Full Time
