Cisco Voice Admin
Cisco Voice Admin
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We have an exciting opportunity for a Unified Communications Administrator to join our team of experts and be involved in the rare opportunity to support a new facility and all of United Wholesale Mortgages operations. You will ensure the stable operation of our enterprise voice environment using a Plan Build Operate model.
WHAT YOU WILL BE DOING
- Support UWM Team Members by building new hires moves/adds/changes application access & trouble tickets
- Perform administration of Cisco Unified Communications Manager Cisco Unity Connection & Cisco Contact Center Enterprise
- Monitor Unified Communication system applications to ensure peak performance
- Handle 2ndlevel incident/trouble tickets & escalate to appropriate persons or groups if necessary
- Assist in monthly system patching & testing of Unified Communication systems
- Provide regular status on tasks accomplished current issues & progress toward goals
- Creates and maintains documentation as it relates to standard operating procedures
- Monitor and test voice network performance and provides performance statistics and reports
- Collaborate with other team members across IT and the business
- Participate in rotating oncall coverage or emergency response as need
- Provide coaching mentoring and training to UC Admin 1s.
- Primary point of escalation for UC Admin 1s to assist them with higher level troubleshooting
- Work with UC Engineers on higher level projects
WHAT WE NEED FROM YOU
Ability to work 100 onsite in Pontiac Michigan
- Computerrelated degree or equivalent experience
- 3 years of experience in Information Technology
- 2 years of experience with Cisco application administration
- Experience with Cisco Call Manager and Unity Connection
- Strong working knowledge of TCP UDP SIP and VoIP
- Configuring troubleshooting and maintaining networking systems
- Communicate technical issues and solutions in a clear simple and understandable way
- Strong Microsoft Office experience (Word Excel PowerPoint)
- Experience working in ticketing systems (ServiceNow)
- Onsite fulltime attendance
- Experience with Cisco Call Manager Cisco Unity Connection & Cisco Contact Center Enterprise
Ability to work 100 onsite in Pontiac Michigan
Preferred:
- Computerrelated degree or equivalent experience or CCNA or equivalent certifications
- Experience with Packaged or Unified Contact Center Enterprise
- Experience with Contact Center Enterprise Cisco Emergency Responder & Unified Communications thirdparty applications/integrations
- Experience with automation/provisioning tools
- Financial Services industry experience
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our awardwinning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical dental vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large stateoftheart fitness center including exercise classes such as yoga and Zumba various sports leagues and a fullsize basketball court
- Wellness area including an inhouse primarycare physicians office fulltime massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grabandgo snacks
- Inhouse Starbucks and Dunkin
- Indoor/outdoor caf with WiFi
DISCLAIMER
Employment Type
Full-Time
