Care Connection Specialist - Full Time
Care Connection Specialist - Full Time
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Classification: Hourly/NonExempt
Job Category: 5 Administrative Support Workers
Position Summary
The Care Connection Specialist screens incoming patient calls in a clinic setting and enters necessary personal financial and/or other information necessary to ensure patient is scheduled at the appropriate clinic site. The Care Connection Specialist maintains confidentiality and complies with Health Insurance Portability and Accountability Act (HIPAA).
Essential Functions
Appropriately screens calls to ensure patients are scheduled correctly and according to scheduling protocol.
Maintains professional telephone etiquette when screening calls.
Repeats providers name date time and location of appointment before completing call.
Receives permission from caller prior to placing calls on hold.
Uses good judgment when answering inquiries or relaying appropriate information.
Recognizes when to direct call to provider or another service.
Demonstrates ability to function independently.
Maintains flexibility and organizational skills.
Demonstrates excellent interpersonal verbal and written communication skills.
Maintains attendance to support required quality and quantity of work.
Adheres to and follows all patient experience initiatives.
Reports to and departs from work on time and as scheduled.
Performs other duties as assigned.
Must be able to deal with stress while maintaining composure.
Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).
Work Experience
One year of medical office experience preferred.
One year of experience in patient scheduling preferred.
Education
High School graduate or equivalent preferred.
Physical Demands and Work Environment
Lifting/Carrying Pushing/Pulling
Lbs. Time Lbs. Time
110 033
5175 NA
76100 NA
Movement Time
Bend/Stoop/Twist 3466
Crouch/Squat 3466
Kneel/Crawl 033
Reach above Shoulder 033
Reach below Shoulder 033
Repetitive Arm 033
Repetitive Hand 3466
Grasping 3466
Squeezing 033
Climb Stairs 033
Walking Uneven 033
Walking Even 67100
Environment Time
Indoors 67100
Outdoors 033
Extreme Heat 033
Dusty None
Excessive Noise 033
Equipment Time
Motor Vehicles None
Foot Pedals None
Extreme Heat None
Dusty None
Excessive Noise 033
Work near Time
Machinery None
Electricity 033
Sharps None
Chemicals 033
Fumes 033
Heights None
Vision
Depth Perception Required
< 20 Required
Color Not Required
Peripheral Required
Endurance Hours at Once Total in 12HR
Sit 4 8
Stand 1 2
Walk 1 2
Required Experience:
Unclear Seniority
Employment Type
Full-Time
