Free School Meals Advisor
Free School Meals Advisor
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Job Description
- Suffolk County Council Endeavour House Ipswich IP1 2BX Hybrid
- 24404 per annum (pro rata)
- 18.5 hours per week Flexible working options available
- Fixed Term or Secondment 12 months
As a modern flexible and effective organisation were driven to make a positive difference to the environment the communities we serve and the careers of our people. Thats why when you join us as a Free School Meals Advisor youll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.
Reimagine the possibilities.
Your role and responsibilities
As the Free School Meals Advisor you will play a key role in the busy School Admissions Team. You will have a positive approach to delivering a high standard of customer service to families schools and other services to support the school admissions and free school meals processes offering accurate advice by telephone email and letter.
Day to day tasks may include:
- processing free school meals applications and providing outcomes to parents and schools
- providing a high standard of customer service with parents and schools in writing and by telephone
- maintaining accurate records and data
- providing accurate advice and signposting families to other sources of information and support
- completing regular audits to validate continued free school meals eligibility.
You will need
- a suitable Level 2 qualification in English and Maths or equivalent experience or evidence of skills
- good working knowledge of Microsoft packages for business use
- good Excel skills
- ability to use accurate keyboard skills for data entry
- ability to use data to produce reports
- ability to learn new IT packages or systems including webbased systems
- understanding of need to work appropriately with confidential and sensitive information
- a good telephone manner and ability to communicate effectively
You can view a full list of requirements in the Job and Person Profile (docx).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.
The team
The School Admissions Team is responsible for ensuring that the local authority meets their statutory duties in terms of admissions and free school meals. This includes processing applications for free school meals and maintaining accurate data by carrying out regular audits to validate continued entitlement communicating with parents and schools by telephone and in writing
Our team is friendly supportive and closeknit. We practice hybrid working which involves a balanced mix of working from home and the office.
Empowering Everyone
Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report
For more information
Please contact Lucy Nicholas (she/her) for a casual conversation. You can reach her by calling 0or emailing
If you want to apply for a secondment read the secondment policy first. Make sure you get permission from your current manager before submitting your application.
How to apply
Step 1 Read the Job and Person Profile (JPP) (docx).
Step 2 Click Apply Now to start your online application.
Step 3 Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.
- Describe a situation where you had to deal with someone in financial hardship. How did you handle the situation and what was the outcome
- Can you give an example of a problem you encountered at work and the steps you took to resolve it What was the outcome
- Can you describe a time when you had to ensure the accuracy of data or information How did you go about it and what was the outcome
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
Please note: Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability please contact us at 0 or
Closing date:11.30pm 21 April 2025.
Interview date: 29 April 2025.
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LIHybrid
Required Experience:
Unclear Seniority
Employment Type
Part-Time
