Transformation Manager Client Services
Transformation Manager Client Services
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Job Description
Overview
Job Summary
The Transformation Manager plays a pivotal role in the Client Services department reporting directly to the Client Services Director. This position is responsible for driving the automation and optimization of existing processes and systems within the department to enhance service levels and accelerate operations. The role involves collaborating closely with the IT department to require developments and test new tools including AI and web based operations. Additionally the Transformation Manager ensures consistent training and skill development across the team to support these transformative initiatives.
Responsibilities
Key Accountabilities
- Develop and implement strategies for process automation and system optimization within the Client Services department
- Collaborate with the IT department to design develop and test tools that enhance service delivery and operational efficiency
- Oversee the implementation of webbased operations and user administration systems to streamline departmental workflows
- Conduct regular assessments of current processes and systems to identify areas for improvement and automation opportunities
- Create and manage comprehensive training programs to ensure team members are proficient in new technologies and processes
- Monitor and analyze key performance indicators (KPis) to measure the impact of transformation initiatives on service levels and operational speed
- Lead crossfunctional projects to integrate new technologies and processes across the Client Services department
- Provide mentorship and guidance to team members on new technologies and processes ensuring compliance with all relevant training requirements and company policies
- Develop and maintain documentation for new processes systems and tools
- Provide regular updates and reports to the Client Services Director on transformation progress and outcomes
Networking/Key relationships
- Other Client Services Teams
- IT
- Supply Chain & Manufacturing
- Commercial Operations
- Finance
- Legal/Compliance
- HR
Qualifications
Minimum Knowledge & Experience required for the position:
- Bachelors degree in Business Administration Information Technology or a related field; Masters degree preferred
- Minimum of 5 years of experience in process improvement digital transformation or similar roles
- Strong understanding of AI technologies automation tools and webbased systems
- Experience in project management and leading crossfunctional teams
- Proven track record of successfully implementing process improvements and technological solutions
- Knowledge of Spanish preferred
Skills & Capabilities:
- Excellent analytical and problemsolving skills
- Proficiency in data analysis and visualization tools
- Ability to translate complex technical concepts into easily understandable terms
- Adaptability and willingness to learn new technologies and methodologies
- Strong leadership and change management abilities
- Exceptional communication skills both written and verbal
- Strong organizational skills and attention to detail
Travel requirements:
Up to 10
Required Experience:
Manager
Employment Type
Full-Time
