Customer Success Supervisor
Customer Success Supervisor
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$ 55000 - 65000
1 Vacancy
Job Description
- 401(k)
- Bonus based on performance
- Health insurance
- Paid time off
Position Summary
Implement strategies training and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention.
Ensure that onboarding processes for managers are precisely executed to build a strong customer relationship foundation. Collects and responds to customer complaints in a timely manner with focused support for identified customer needs and challenges.
Build customer engagement tactics strategies and training with managers and shops with product training coaching and skill development to enhance customer engagements.
Collaborates with shop managers and regional managers to deliver solutions and tools. Acts as the voice of the customer with internal teams to provide solutions product enhancements and other actions to ensure customer success.
Requires 5 years experience in the related customer support area.
- Manages and resolves customer complaints in a timely manner.
- Develops training programs on how to manager customer complaints and pushes resolution to lowest level of the organization.
- Develops training processes tracking and improvement for customer call and customer call conversion
- Review shops maintenance and cleanliness with stores and take action to ensure guidelines and recommendations are followed through in a timely manner.
- Track manage develop strategies to improve customer google ratings across the company
- Track follow up and solve other administrative tasks (tire tracking sales support sales performance etc.
- Train and improve shop leadership capabilities of managing customer interaction across the company
- Evaluate Manager and shop customer engagement abilities and make recommendations action plans and execute with regional leadership.
- Review track and ensure proper training across the company (mangers and techs) and using Midas Gateway training and onboarding completed within first 30 days of all new managers
- Maintain and improve Midas internet coupons sites
- This is not a full extent of the list of roles and responsibilities of customer supervisor.
- Bachelors degree or four to ten years related experience and/or training or equivalent combination of education and experience
- Ability to use Microsoft suite Customer Tools Call and Telephony systems
- Automotive knowledge is a plus
- Ability to effectively present information and respond to questions from groups of managers clients customers and the general public
- Ability to apply concepts of basic algebra and geometry
- Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
- Ability to interpret a variety of instructions furnished in written oral diagram or schedule form
Flexible work from home options available.
Join Our Team
As one of the largest destinations for automotive services Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas we take care of everything tires brakes oil so the opportunities to grow and develop expertise with Midas are endless.
Required Experience:
Manager
Employment Type
Full-Time
