Real-Time Analyst - Adelaide

Who we are:

Claro Aged Care and Disability Services A leading provider of aged care and disability services across Australia. Our name Claro comes from Latin and means to brighten and were here to enable you to shine.Whether you or a loved one are seeking support to stay independent at home comprehensive care to meet personalised goals or a new specialist disability home well work in partnership with you and make it happen.

The Opportunity:

Reporting to the RealTime Workforce Lead the RealTime Analyst is a key role in ensuring the efficient coordination of support worker rosters and client schedules at Claro Aged Care & Disability Services. This position is responsible for realtime adjustments to rosters proactively managing vacancies unplanned leave and immediate shift changes to maintain continuity of care.

In this fastpaced role the RealTime Analyst will monitor inbound call queues triage enquiries and provide rostering solutions that align client needs with workforce availability. They will also manage internal inboxes ensuring timely responses to requests and adherence to company policies and service standards. By optimising rosters reducing overtime and subcontractor reliance and maintaining compliance with fatigue management guidelines the RealTime Analyst plays a vital role in delivering efficient and highquality care.

This is a hybrid role based at our Adeliade Office.

You will be responsible for but not limited to:

• Proactively manage and adjust support worker and client rosters within the real time period to address shift changes and new service needs ensuring continuity of care and adherence to company standards and processes.
• Proactively manage vacancies in rosters within the realtime period to resolve unplanned leave and other staffing gaps.
• Monitor and manage inbound phone queues ensuring adherence to callhandling processes and achieving relevant KPIs.
• Address customer and internal stakeholder enquiries promptly providing rosteringrelated advice or triaging calls as necessary.
• Achieve RealTime Analyst KPIs by reducing overtime and subcontractor hours rostering within funded hours minimising errors adhering to fatigue management guidelines and meeting shift fill targets.
• Manage and triage internal email inboxes responding to enquiries or completing tasks related to the realtime period.

To be successful in this role you will:

• Proven experience in managing rostering and scheduling operations across extensive geographical regions with a preference for experience in clinical settings.
• Adept understanding of rostering principles and practices including the ability to adjust and manage rosters in realtime for optimal service delivery.
• Demonstrated success in stakeholder management with a strong ability to build and maintain operative relationships with the ability to communicate professionally and effectively.
• Proficient experience in handling service delivery through various channels including phone email and nonfacetoface interactions
• Possess highly developed organisational skills enabling meticulous attention to detail while efficiently handling multiple tasks simultaneously

Additional Requirements:

• Current National Police Check
• NDIS Worker Screening Check
• Evidence of current work rights in Australia

Whats in it for you:

• Friendly team environment with a great community care spirit
• Employee Assistance Program for staff and their families
• Access to the Fitness Passport (FP)
• Flexible hybrid working arrangements with an option to work a 9day fortnight

How to apply

To apply select the apply button below and you will be redirected to our website to commence your application.

Please note: Candidates may be shortlisted and interviewed prior to closing date apply today!

We pride ourselves on being an equal opportunity employer committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples people with disability people of all ages cultural identities gender identities and expressions & LGBTIQA people.