Senior Customer Lifecycle Marketing Manager
Senior Customer Lifecycle Marketing Manager
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
AboutOwner
Owner is the allinone platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website drive online orders create their own branded app manage their customer relationships and set up marketing automations.
You can think of it as Shopify meets HubSpot but specifically for restaurants.
Learn more about the problems we are solving for our customershere.
Our vision
Were starting by helping independent restaurants succeed online.
But its not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers bleeding their profits and making it hard for them to survive.
Once we nail the solution for restaurantswell scale it into every other local business type.
In the future we envision tens of millions of local business owners will use our technology to succeed in the digital age.
Our traction
In just over 3 years weve generatedtens of millions in revenue served millions of guests and processed hundreds of millions of online orders.
More importantly weve helped thousands of restaurant owners save their businesses and not only survive but thrive.
Our team
Our team grew from under 100 to nearly 200 talented people in 2024. Weve got top talent from the most successful companies in SMB software including: Shopify HubSpot DoorDash ServiceTitan Rappi Faire and Stripe.
Well be scaling even faster in 2025 to keep pace with our customer growth.
Where we work
Owner is a remotefirst global company headquartered in San Francisco with a sales hub in Toronto. For a few of our roles we prioritize inperson collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.
Why were looking for you
Were looking for a Senior Customer Lifecycle Marketing Manager to take full ownership of the customer journey postsignupfrom onboarding to retention. As Owner continues to scale we need someone who can bridge the gap between product marketing and customer success to orchestrate consistent thoughtful and scalable communication across the customer lifecycle. This role is critical to reducing churn improving customer satisfaction and accelerating time to value. Youll bring a strong creative mindset with a productmarketing lens and a knack for turning data insight and storytelling into impactful touchpoints.
This role is 100 remote and can be based anywhere in the United States.
The impact you will have
- Take full ownership of postsignup customer lifecycle marketing from onboarding to reengagement and retention.
- Build and own a holistic customer communications strategy across multiple channels ensuring consistency and alignment across Product Customer Success and Customer Onboarding.
- Lead initiatives to accelerate timetoonboard improve customer satisfaction and reduce churn
- Partner with CS to create highquality reportingstyle deliverables.
- Be a strong voice on copywriting tone and message clarityensuring that all messaging reflects the brand and meets the customer where they are.
- Build in Hubspot and support automation across email inapp popups webinars and more.
- Champion highimpact initiatives that help customers get value from Owner at scale.
Who youll work with
- This is a highly cross functional role where youll partner closely with Product Marketing Product Management Customer Success and the Growth team.
What were looking for
- 5 years in Lifecycle Marketing or Product Marketing ideally in a SaaS or techenabled environment.
- Proven experience building endtoend customer journeys with a mix of creative and databacked strategy.
- Ability to write and edit compelling copy manage light design work and uphold strong storytelling across touchpoints.
- Familiarity with HubSpot or similar platforms to build and deploy multichannel programs.
- Strong collaborator who can partner across teams to align on messaging and customer experience.
- Experience working in or marketing to nontech audiences at scale.
- Someone who has seen what great lifecycle marketing looks like even if they havent owned it all beforeand is ready to figure things out.
- A selfstarter with a growth mindsetwere hiring for trajectory not just experience.
Pay and benefits
- The estimated base salary range for this role is $140000 $160000 USD plus a generous preIPO equity package
- Other benefits include comprehensive health coverage work from anywhere (remotefirst workplace) unlimited PTO plus extra fun perks!
Notice Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner employee with an @owner email address.
We do not conduct interviews over email or chat platforms and we will never ask you to provide personal or financial information such as your mailing address social security number credit card numbers or banking information. If you believe you are being contacted by scammer please mark the communication as phishing or spam and do not respond.
Required Experience:
Manager
Employment Type
Remote
Company Industry
Key Skills
- EAM
- Electrical Controls
- Design Management
- ABB
- Document Control
- Corporate Development
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