CCaaS Delivery lead -Manager
CCaaS Delivery lead -Manager
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Data Analytics & AIManagement Level
ManagerJob Description & Summary
A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities including business intelligence data management and data assurance that help our clients drive innovation growth and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data understand and navigate risk and help our clients gain a competitive edge.As part of our Analytics and Insights Consumption team youll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. Youll use visualization statistical and analytics models AI/ML techniques Modelops and other techniques to develop these insights.
Years of Experience: Candidates with 8 years of hands on experience
Must Have:
Internal & External stakeholder management
Forecast & define project milestones/timelines
Familiar on estimation models (Fixed Bid T&M)
Familiarity with the CCaaS domainCCaaS Application Development contact center solution design.
Indepth knowledge of CCaaS platforms like MS DCCP Amazon Connect NICECXOne Genesys Cloud Cisco Webex CC Cisco HCS UCCE/PCCE etc. including their architecture functionalities and application development integration capabilities
Governance & communication skills
Handson configuration of CCaaS platform (MS DCCP Amazon Connect/ Genesys Cloud/NICE CXOne) includes Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM ITSM & other host application SIP Trunking
Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQLMY SQL Oracle PostgreSQL Dynamo DB S3 RDS
Provide effective real time demonstrations of CCaaS & AI (Bots) platforms
Work on high volume presales consulting engagements including solution design document definition commercial construct (CCaaS)
High proficiency in defining top notch customer facing slides/presentations
Proficiency in data visualization tools like Tableau Power BI Quicksight and others
Nice to Have:
Experience in CPaaS platforms (Twilio Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service
Understanding of cloud platforms (e.g. AWS Azure Google Cloud) and their services for scalable data storage processing and analytics
Work on high velocity Presales solution consulting engagements (RFP RFI RFQ)
Define industry specific use cases (BFS & I Telecom Retail Manlog etc)
Defining Business Case
Preferred skills
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Minimum years experience required
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Additional application instructions
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Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Algorithm Development Alteryx (Automation Platform) Analytical Thinking Analytic Research Big Data Business Data Analytics Coaching and Feedback Communication Complex Data Analysis Conducting Research Creativity Customer Analysis Customer Needs Analysis Dashboard Creation Data Analysis Data Analysis Software Data Collection DataDriven Insights Data Integration Data Integrity Data Mining Data Modeling 43 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
0Available for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
Employment Type
Full-Time
