SAP Basis Analyst
SAP Basis Analyst
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Job Description
Position Summary:
We are seeking a dedicated and skilled SAP Basis Analyst to join our global SAP support team in Chennai. This role will be responsible for providing comprehensive support for SAP systems managing system performance and ensuring availability for global users. The SAP Basis Analyst will work in a 24x5 support environment with a rotating shift schedule and be required to be oncall for weekends at least once a month.
Key Responsibilities:
- SAP System Administration:
- Administer and manage the full SAP landscape (ECC HANA PI/PO SolMan MDG etc..
- Install configure and maintain SAP systems and related components (SAP NetWeaver SAP Hana DB2 Oracle etc..
- Monitor system health perform troubleshooting and resolve system issues to ensure high availability.
- System Performance and Monitoring:
- Proactively monitor SAP systems performance identify bottlenecks and optimize performance (e.g. database tuning system alerts etc..
- Use SAP Solution Manager for system monitoring performance diagnostics and event management.
- Set up and manage SAP Solution Manager configuration diagnostics and monitoring tools.
- Troubleshooting and Incident Management:
- Troubleshoot and resolve critical system issues (hardware network and SAP applicationrelated).
- Work closely with functional teams to support user issues and resolve technical problems.
- Resolve highpriority incidents and escalate as necessary to senior SAP Basis team members or vendors.
- Backup and Recovery:
- Implement and maintain backup strategies for SAP systems.
- Perform regular system and database backups and recover SAP systems in case of failures.
- Test disaster recovery scenarios to ensure business continuity.
- SaaS Connections:
- Implement and manage SaaS connections for boundary applications ensuring seamless integration with SAP.
- Work with vendors and external partners to maintain and optimize these connections.
- Ensure compliance with organizational policies and industry standards for data security and privacy.
- Support for Global Users:
- Provide 24x5 support for SAP systems with a focus on minimizing downtime and maximizing system availability across all regions.
- Collaborate with regional support teams to ensure effective issue resolution within defined SLAs.
- Coordinate with crossfunctional teams across different time zones to ensure global system support.
- Documentation and Reporting:
- Maintain detailed and uptodate system documentation for all SAP Basis activities.
- Prepare and provide regular reports on system performance incident management and key metrics to management.
- Document troubleshooting steps resolutions and best practices for team knowledge sharing.
- Shift and OnCall Support:
- Participate in a rotating shift schedule to ensure 24x5 support for global SAP systems.
- Be available for weekend oncall support at least once a month and provide timely resolution of critical issues during offhours.
- Collaboration and Support:
- Work closely with other IT teams business stakeholders and external vendors to ensure seamless integration and support of SAP solutions and addons.
- Provide technical support and guidance to endusers and resolve issues promptly.
- Participate in SAP projects including system enhancements migrations and new implementations.
Skills and Qualifications:
- Education: Bachelors degree in computer science Engineering or related field (or equivalent experience).
- Experience:
- Minimum 35 years of handson experience in SAP Basis administration including system installations upgrades performance tuning and troubleshooting.
- Experience supporting SAP systems in large complex global environments is preferred.
- Experience with SAP ECC on HANA administration Oracle or other databases (DB2 SQL Server) is a plus.
- Technical Skills:
- Expertise in SAP NetWeaver SAP ECC SAP S/4HANA and related SAP applications.
- Proficiency with SAP Solution Manager for monitoring and diagnostics.
- Strong understanding of SAP security user management and authorization concepts.
- Familiarity with SAP Cloud Platform and integration tools (e.g. SAP PI/PO CPI).
- Working knowledge of operating systems (Linux/Unix/Windows) and database systems (Oracle HANA SQL).
- Understanding of SAP transport management and lifecycle management tools.
- Soft Skills:
- Strong analytical and problemsolving skills.
- Excellent communication skills to interact with crossfunctional and global teams.
- Ability to work under pressure and manage multiple priorities effectively.
- Ability to work independently and as part of a team.
- Flexibility and adaptability to a rotating shift schedule and oncall support.
- Certifications (Preferred):
- SAP Certified Technology Associate SAP HANA or SAP NetWeaver.
- ITIL Foundation or similar IT service management certification is an advantage.
Required Skills
- Strong analytical and problemsolving skills.
- Excellent communication and interpersonal abilities.
- Ability to work collaboratively in a team environment and with stakeholders from different functional areas.
- Strong project management skills and the ability to manage multiple priorities in a fastpaced environment.
- Detailoriented with a commitment to excellence and high standards.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Manager
Employment Type
Full Time
