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Required Skills & Competencies:
Strong organizational skills with the ability to manage multiple tasks and priorities in a fastpaced environment.
Proficiency in using Microsoft Office Suite (Excel Word PowerPoint Outlook Forms) and other productivity tools.
Familiarity with student information systems and program management software (e.g. Canvas Salesforce or similar platforms) is a plus.
Understanding of FERPA and other privacy regulations governing student records and information.
Experience with social media platforms and marketing tools to assist in outreach recruitment and communications efforts.
Other Competencies:
Student Advocacy & Support: Demonstrated ability to provide highquality student services with a strong commitment to student success problemsolving and proactive support.
Communication Skills: Excellent verbal and written communication skills for engaging with students faculty staff and external stakeholders in both inperson and virtual formats.
Program Management: Strong organizational and project management skills with experience in event planning marketing and outreach initiatives.
Mentoring: Ability to coach and mentor students on academic and potential personal challenges while connecting them with appropriate resources.
Data Tracking & Reporting: Proficiency in collecting analyzing and reporting program data to assess student outcomes and support decisionmaking.
Collaboration & Teamwork: Ability to work collaboratively with faculty staff and community organizations to enhance student support services.
These qualifications are designed to ensure that the Program Coordinator is able to provide effective program support foster a positive student experience and assist in the programs development and success.
Key Responsibilities:
The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA) other applicable regulatory requirements and professional standards.
Customer Service Overriding Expectations:
Demonstrate strong student service and student advocacy across inperson and virtual communication channels through a positive attitude of approachability adaptability strong problemsolving and a desire to identify and support student success.
Engage in behaviors that create an inclusive environment in which all people are valued and supported.
Go beyond the easiest or surface answer for a student and get to the root cause of the problem question or issue to solve it as quickly and professionally as possible. This includes advocating for students in an internal departmental and external capacity.
Manage the Ignite student meetings programming program orientation coordination of the annual EndoftheYear Celebration marketing outreach identification and recruitment under the direction of the Director of Nina & Ignite Scholar Programs.
Serve as a resource to staff regarding the needs of former foster youth and homeless youth.
Mentor coordinate with and connect program participants to ancillary services which include but are not limited to financial assistance career counseling academic advising campus and community resources assessment mentoring and tutoring.
Provide comprehensive retention and persistence support for program participants including the teaching of college success skills and lifelong and lifewide learning.
Collect and track data related to the program participants as well as generate the appropriate internal and external reports as requested.
Recruit and identify qualified program applicants and coordinate the selection of the program participants under the direction of the Director of Nina & Ignite Scholar Programs.
Education & Experience:
Bachelors Degree is required. Earned degree in social work counseling student affairs or a related field preferred.
Minimum of 1 year of program coordination experience preferably in student services program coordination or a related area preferably in a higher education or nonprofit setting.
Experience working with former foster youth homeless youth or other student populations is strongly preferred.
Experience in program administration event planning and customer service.
Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.
Required Experience:
IC
Full-Time