Trust Safety Specialist
Trust Safety Specialist
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
At Neighbor our vision is to bring communities together by solving our neighbors biggest challenges.
Were building the largest hyperlocal marketplace the world has seen. Weve raised over $75 million from toptier investors such as Andreessen Horowitz and the creators of DoorDash Airbnb and Uber. Our marketplace is already flourishing in all 50 states and were just getting started! To learn more here is what one of our investors wrote after leading Neighbors Series A.
We are looking for phenomenal individuals to help to solve our Neighbors biggest challenges. As a Trust & Safety Specialist you will engage directly with our renters hosts and internal team members in the pursuit of creating an exceptional customer experience. We need to move fast scale quickly and create extraordinary support experiences for our users.The ideal candidate for this role is a handson professional a strategic thinker and possesses a passion for building customercentric organizations.
The Problems Youll Solve
- Resolve inbound customer care issues via online chat email and phone
- Manage customer incidents through to resolution including payment issues advanced customer situations eviction disputes protection plan claims and other situations that require mediation
- Research and develop applicable processes for handling issues related to the storage marketplace
- Potential process development includes trust & security return policy eviction timeline claims reporting channels and accountability metrics.
- Improve existing selfhelp resources by writing online support articles and through creating new customer success materials
About You
- Ability to work without significant oversight in a fastchanging environment
- Selfstarter detailoriented and analytical
- Personable professional and able to talk to customers in a concise Neighborly manner
- Extremely proficient in English writing
- Experience in peertopeer marketplace is a plus
Benefits
- Stock options
- Medical dental and vision insurance
- Generous PTO
- 11 paid company holidays
- 401(k) plan
- Infant care leave
- Onsite gym/showers open 24/7
About Neighbor:
Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50 the cost of traditional selfstorage Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar selfstorage industry!
This is a unique opportunity to join a fastgrowing VCbacked tech startup. You will be part of a fun collaborative and inclusive team of innovative talented and motivated individuals.
We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed connect with us via email at Check out our careers page to get to know us better as you think about your next step at Neighbor!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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