Manager Salesforce Customer Relationship Management Hybrid
Manager Salesforce Customer Relationship Management Hybrid
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1 Vacancy
Job Description
Chamberlain Group is a global leader in access solutions with top brands such asLiftMasterand Chamberlainfound in millions of homes businesses and communities worldwide.
This role is responsible for management maintenance and support of the Salesforce ecosystem at Chamberlain Group. This role will partner with the Business Owners of the individual Salesforce clouds (Sales Service Marketing) to drive ongoing alignment and manage a roadmap of initiatives that enable the business strategy. The role will support all and sometimes lead Salesforce projects enhancements leveraging project management methodology and ensuring delivery on time on budget with quality. This role will partner with individual contributors along with a team of contracted developers and administrators who support maintain and administer the Salesforce platform working with and supporting admins from each individual cloud to ensure efficient processes. This role will assist with the Change Control and Release Management process minimizing risk and helping ensure successful deployments of Salesforce functionality. The role will stay current with Salesforce product and technology roadmaps identify opportunities to further leverage the platform to drive value for Chamberlain educate colleagues and stakeholders and contribute to application strategy and roadmaps. The role requires project leadership coordination deployment configuration management gathering business requirements design documentation customization and configuration experience.
Essential Duties and Responsibilities
Collaborate with sales finance marketing sales operations customer service and other key stakeholders to define and execute Chamberlain Groups Salesforce (SFDC) strategy and roadmap in alignment with the overall IT applications strategy and roadmap
Create and maintain a backlog of Salesforce Cloud initiatives from across the Chamberlain Group clouds to ensure visibility and the appropriate prioritization. Manage the Chamberlain Group Salesforce Governance process to prioritize initiatives collaboratively with crossfunctional stakeholders
Stay current with Salesforce product and technology roadmaps and industry trends
Identify implement gain adoption and maintain processes and standards for the use of SFDC along with integrated tools and reporting and future potential 3rd party tools as needed by the business
Support a team of Salesforce admins and developers who support maintain and administer the platform working collaboratively with admins from individual clouds. Maintain overall SFDC system configuration dashboards reporting and data maintenance including new objects functionality customizations page layouts etc.
Lead project teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines strategies and industry best practices
Manage creation of deliverables according to the Software Development Lifecycle such as functional and technical specifications; review deliverables of direct reports to ensure quality consistency and longterm supportability
Manage endtoend project delivery; prepare work estimates and work schedules; manage issues and risks; manage stakeholder communications
Maintain knowledge of new Salesforce capabilities and educate Chamberlain Group stakeholders on the benefits of those capabilities. Create training content and deliver internal training to relevant parties. Serve as the internal evangelist for the use of the platform
Ensure SFDC processes and approval flows comply with all internal and external audit requirements data privacy and regulatory requirements
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Groups reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Supervision Exercised
Motivate and lead a high performance team by attracting developing engaging and retaining team members
Drive the performance management and compensation processes by communicating job expectations monitoring and evaluating performance providing feedback and facilitating employee development per the companys policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings oneonone meetings appropriate email IM and regular interpersonal communications
Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission vision and values.
Minimum Qualifications
Education/Certifications:
Bachelors Degree in Business or Information Systems or equivalent
Experience:
7 years total in Information Technology or Customer Relationship management systems support
4 years handson experience with SFDC administration with understanding of reports dashboards and analytics
4 years experience training and supporting users on the SFDC platform
3 years of project management experience
3 years of direct functional management experience
2 years leading Salesforce projects successfully
2 years of demonstrated expertise in multiple Salesforce clouds
Knowledge Skills and Abilities:
Selfmotivated data capable detail oriented and possess the business acumen to identify areas of opportunity within our business systems and practices
Possess the analytical and communication skills necessary to create and advocate for a business plan around areas of identified opportunity
Recognized goto resource by business stakeholders to help analyze and solve business problems; considered an indispensable partner by business stakeholders; lead business requirements analysis develop a point of view and recommend solutions based on experience and industry best practices
Expertise in data analysis; strong knowledge of business reporting needs and KPIs and ability to translate those needs into reporting solutions; strong knowledge of application data models able to analyze data to answer business questions and present results to business stakeholders up to senior management
Business Relationships: Build and maintain strong relationships with stakeholders from end users to Directors; proactively manage stakeholder expectations; sought out as a trusted advisor; maintain strong working relationships with key internal customers
Project Management: Able to create work breakdown structure and project plans for large complex crossfunctional projects; able to identify resource requirements and create resource plans; able to effectively manage project manage issues and risks and drive successful completion ontime/onbudget
Communicate clearly and effectively in both written and verbal communications; concise and direct; can communicate effectively to all levels; can speak in business language articulate a point of view and drive to a business decision
Build and manage strong partner relationships with external suppliers.
Other:
Able to travel occasionally domestically
Preferred Qualifications
Education/Certifications:
Masters degree in computer science.
Relevant Salesforce Certifications such as Salesforce Administrator.
Experience:
Experience with Salesforce Sales Cloud Service cloud Experience cloud Pardot and Marketing Cloud.
Experience with Integrations to Salesforce such as via BOOMI.
Experience with Atlassian software suite especially JIRA.
The payrange for this position is $97700 $184175; base payoffered may vary depending on a number of factors including but not limited to the position offered location education training and/or experience. In addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).This position is eligible for participation in a shortterm incentive plan subject to the terms of the applicable plans and policies.
#LIJM2
#Hybrid
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.
Required Experience:
Manager
Employment Type
Full-Time
