Front Desk AgentNight Auditor
Front Desk AgentNight Auditor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
SUMMARY DESCRIPTION:
Arlo Hotels an independent lifestyle hotel seeks a dynamic Guest Service Coordinator. Are you passionateaboutpeopledrivenby purpose andcleverin your approach If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more..
Responsible for welcoming and assisting in setting the tone for a guests experience through the process of checking in and out of the hotel receiving payment correcting account and reservation discrepancies creating and canceling reservations acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.
RESPONSIBILITIES AND AUTHORITIES:
- Always treat guests with courtesy and respect in a variety of situations
- Honesty & Integrity
- Connecting with guests daily provides exceptional customer service and creates memorable experiences
- Responds to guest complaints promptly and professionally.
- Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager
- Establishes and develops longterm customer relationships providing value and profitability
- Enhances our guests stay by creating an inviting atmosphere
- Coordinates and multitasks job duties in an active environment
- Assists with summoning the thirdparty valet service to park guests vehicles.
- Assists with summoning cabs for guests and clients.
- Maintains eye contact with guests
- Usage of Guest name during conversation
SPECIFIC DUTIES
Greetings and Welcoming Guests
- Always greets guests in a friendly manner.
- Speaks in clear and discreet sentences.
- Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.
- Opens vehicle doors and greets guests.
- Uses the guests name whenever possible and maintains a professional demeanor at all times.
CheckIn and Out Services
- Assists guests with kiosk checkin.
- Enters information such as arrival alerts and messages.
- Corrects inaccuracies and discrepancies on guest accounts.
- Posts charge to guest accounts.
- Completes daily highbalance checks.
- Checks groups and tours in and out.
- Confidently sells the hotel to prospective guests by showing familiarity with guest rooms facilities and amenities.
- Updates all guest profiles with correct billing information preferences special requests etc.
Luggage Assistance
- Assist arriving guests with luggage upon entering and exiting the building.
- Escort guests to their rooms and handle luggage.
- Secure and store luggage for guests.
- Retrieve luggage for departing guests.
- Lifts luggage and uses bell carts to assist guests.
Arrivals and Room Moves
- Escort guests to their rooms with luggage.
- Familiarize guests with inroom facilities TV Thermostat lighting and features in the room.
- Conduct guest orientation of outlets fitness center general area attractions etc.
- Coordinate with the Front Desk regarding room moves.
Guest Interaction
- Maintains good posture when interacting and greeting guests.
- Assists and coordinates with the Front Desk for any special requests.
- Familiarizes themselves with all VIPs and Arrivals
- Assists with guest requests errands deliveries etc.
General Store
- General Store maintenance
- Conduct sales within the General Store
- Understand the product within the General Store and have the ability to speak to the product
- Report inventory monthly on all stock/product
Guest Services Responsibilities
- Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)
- Provides Concierge services to guests.
- Investigate guest charges to resolve guest complaints.
- Checks messages and mail.
- Books guest reservations for individuals via telephone walkin email or fax from within the hotel in accordance with hotel standards and reservation scripts.
- Upsell rooms where possible according to established procedures to maximize revenues.
- Assists with guest luggage to and from the room when needed.
- Deliver packages (mail faxes etc. to the guest room when needed.
- Assists in calling and retrieving cabs for guests upon request.
- Any other requests of duties from management.
Reconciliation
- Balance cash daily.
- Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.
- Ensure all billing and paperwork is done in accordance with Accounting standards.
- Proper handling of sensitive and confidential guest material and information understood and held professionally.
Cash Handling
- Accept advance deposits for guests and post the advance to guests accounts.
- Makes changes and balances the personal and/or individual floating bank.
REQUIREMENTS:
Minimum of Hospitality Retail or Services industries experience preferred
- Must be able to stand for periods (Up to 6 hours)
- Efficient in Computer and Typing Skills.
- Ability to lift 50lbs
- Open Availability to work Days OverNights Weekends and Holidays
Required Experience:
Unclear Seniority
Employment Type
Full-Time
