Director Account Management
Director Account Management
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$ 100000 - 110000
1 Vacancy
Job Description
Hi were CompanyCam.
Were a simpletouse photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality CompanyCam facilitates unparalleled communication and accountability across a contractors entire business. Were committed to providing a consumergrade gamechanging experience that helps our users build trust within their company and with their customers.
But dont let that corporate description fool youthe people behind our buttonedup product are laidback (but hardworking) genuine and kickass and you could be one of them!
The Role
We are searching for a Director of Account Management to lead and scale our Account Management function within Customer Success. Youll be responsible for driving growing revenue from our existing customer base through upsells crosssells and renewals. As a key leader youll build and develop a highperforming team establish scalable sales processes and collaborate crossfunctionally to deliver an exceptional customer experience that drives longterm value and commercial growth through our customer base.
This includes managing highertouch contracted accounts with a focus on increasing renewal rates overseeing a scaled lowtouch sales motion aimed at driving highvolume upsell opportunities across thousands of smaller SMB customers and leading efforts to transition eligible customers onto longerterm contracts.
Location: Candidates must permanently and currently reside in Lincoln or Omaha Nebraska or the surrounding metro areas. Employees are not required to work in the office on a regular cadence but inoffice attendance is encouraged.
What Youll Do
- Hire onboard train and develop a team of SMB Account Managers and Mid Market account managers who excel in expansion upselling and customer retention.
- Coach reps daily on sales techniques mindset strategies and tactical through call reviews roleplaying exercises and personalized training sessions.
- Collaborate closely with Marketing Product Customer Success Sales and other teams to align on goals optimize customer experiences and proactively address potential churn risks.
- Own and drive the expansion revenue target for the SMB customer base ensuring consistent and predictable growth.
- Develop implement and optimize pipeline management processes that maximize upsell crosssell and renewal opportunities.
- Regularly analyze key sales metrics (win rates conversion rates pipeline velocity) identify trends and make strategic adjustments to enhance overall performance.
What Youll Bring
- 710 years of experience in SaaS account management customer success or sales roles.
- 3 years of experience leading teams with a focus on scaling and growing the customer base.
- Proven success in owning a multimillion dollar book of business and hitting NRR goals (ideally 110.
- Deep customer empathy paired with strong commercial acumen.
- Comfortable operating in a highgrowth fastchanging environment.
- A coachingfirst mindset with experience training and developing highvelocity sales teams.
- Datadriven decisionmaking ability with experience leveraging CRM and sales analytics to drive performance.
- A continuous growthmindset with a focus on learning embracing challenges and continuously improving.
- A knack for creativity and innovation bringing fresh ideas to the table and solving complex problems.
Benefits & Compensation
This is a salaried position at CompanyCam. Our salary range for this position is $100000 $110000 per year and is based on experience. Our average on target earnings (OTE) are around $175000 $185000 with uncapped commission. We also offer meaningful equity and other benefits.
We pride ourselves on celebrating everyone. CompanyCam is an equalopportunity employer actively working on creating an inclusive work environment where everyone can thrive. Are you reading this and wondering if you meet every requirement Studies show that workplace minorities such as women and people of color are less likely than other applicants to apply for a job when they dont meet every single requirement. Even if your experience doesnt perfectly align we encourage you to apply. Were interested in hiring passionate hardworking peoplenot checking boxes.
For any accommodations or adjustments to complete the online application or to participate in the interview process please email and well respond to your email promptly. Do not include any medical or health information in your email.
Required Experience:
Director
Employment Type
Full-Time
