Credentials Analyst

The Credential Analyst for the School of Leadership and Education Sciences provides support to students in teaching and school counseling credential programs.

Under the general direction and supervision of the Director of Assessment and Accreditation the credential analyst uses independent judgment proactively identifies issues and makes suggestions for resolution. The credential analyst is responsible for providing school counseling and teacher candidates with information and guidance about credentialing requirements and to ensure that the University follows the laws rules and regulations of the California Commission on Teacher Credentialing (CCTC) specifically as they pertain to the school counseling pupil personnel credential and a variety of teaching credential programs.

The credential analyst audits reviews analyzes evaluates and processes applications for the purpose of recommending candidates for pupil personnel service intern and preliminary teaching credentials. The position requires the ability to troubleshoot problems make recommendations handle highly confidential matters and materials and be highly organized to manage time sensitive responsibilities. The credential analyst interacts closely with on and offcampus constituents. Additionally the credential analyst represents the school and university through contact with the CCTC and school districts. The credential analyst is often called upon to support outreach and recruitment events for prospective credential students including presentations at events meeting with students on an individual or group basis and maintaining uptodate information on the website. The credential analyst provides administrative support to the Director of Assessment and Accreditation.

The credential analyst is responsible for maintaining MOUs with community partners such as schools and clinics for the purposes of student teaching internships fieldwork placements etc. This includes tracking MOU expiration dates coordinating legal review of new language when needed proactive communication with community partners and facilitating MOU .

Duties and Responsibilities:

Analyst:

• Under the direction of the Director of Assessment and Accreditation and in collaboration with the Coordinator of Assessment and Credential Analyst maintain detailed credential records of active credential candidates including documentation of eligibility for field placement as well as all requirements for credential recommendation.
• Evaluate transcripts and other documentation for eligibility for credential recommendation.
• Send notices and reminders to credential candidates regarding outstanding requirements.
• Verify completion of requirements to confirm program completers. Certify all candidates for recommendation for Intern Credentials Preliminary Credentials and/or Authorizations in compliance with California credentialing regulations.
• Ensure timely and accurate documentation and tracking of all documents received and processed recommendations made communications etc. using Banner Tevera Salesforce and other technologies.
• Act as advisor to students regarding credential and academic requirements for their program.
• Ensure the Director of Assessment and Accreditation and applicable Department personnel are kept up to date on credential candidate statuses.

Administrative:

• Provide administrative support on projects as assigned by the Director of Assessment and Accreditation particularly regarding national state and regional accreditation reporting requirements such as the CTC Annual Data Report and Title II.
• Lead the MOU process (tracking renewal signature collection coordination with departments and community partners new agreement establishment legal review etc. for the Department of Learning and Teaching and the Department of Counseling and Marital and Family Therapy.
• Run specialized reports utilizing various software including Excel Salesforce Banner Tevera or other software.
• Actively maintain the credential sections of the SOLES website and catalog. Update credential handbooks at least annually for posting on portal.

Outreach and Advising:

• Interact with the Departments of Learning and Teaching and Counseling regarding their credential candidates.
• Meet with students alumni faculty and administrators on an individual or group basis as needed regarding credential programs.
• Attend Open Houses and/or Information Sessions and present information as part of outreach events for prospective credential students.
• Maintain general knowledge of other states requirements as a resource for students in other markets.

Liaison:

• Act as a school liaison with the CCTC. Update the Director of Assessment and Accreditation and appropriate academic departments on changes and impacts on applicable programs.
• Attend meetings workshops and conferences requiring periodic out of town travel. Present information to faculty and administrators and make recommendations as needed for program adjustments in accordance with state credential requirements.

Special Conditions of Employment:

• Able to work early mornings evenings and weekends (on and off campus) when necessary.

Background check: Successful completion of a preemployment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Minimum Qualifications:

• Bachelors Degree required.
• Three years of professional experience in a similar or related position required. A Masters degree may substitute for one year of work experience at the rate of two years of education is equivalent to one year of work experience.
• Proven track record in managing administrative systems.
• Experience in dealing and building relationships with several departments and entities.
• Understanding of K12 or experience within school environment and/or teacher education programs.
• High proficiency with technology such as Microsoft Suite Google Suite Salesforce CRM Banner and Tevera or similar LMS.
• Experience in working with and appreciation of students with multiple life experiences and cultures.

Preferred Qualifications:

• Knowledge of and/or experience with credentialing regulations.
• Masters degree from an accredited college or university.

Performance Expectations Knowledge Skills andAbilities:

• Outstanding interpersonal written and verbal/communication skills (articulate and professional demeanor on the telephone in person in Zoom and over email).
• Manage faculty staff student and alumni issues with tact and diplomacy.
• Maintain a studentfirst ethos.
• Maintain positive and respectful attitude and professional demeanor towards all.
• Handle confidential information with tact and discretion.
• Ability to juggle multiple tasks and competing projects.
• Superb organizational skills and recordkeeping and strong attention to detail.
• Skillful time management skills and ability to meet deadlines.
• Acquire and maintain current knowledge of department division and university procedures.
• Take initiative and set priorities.
• Work independently and make decisions with little supervision.
• Exhibit innovation enthusiasm and creativity.

Tools and Equipment Used:

• Strong familiarity with office equipment (computer multiline telephone fax machine copier scanner calculator and other equipment as required).
• Expertise in Microsoft Office database management Salesforce dashboards and reports website and enrollment Software (Banner Tevera CMS website etc..

37.5 Hours per week

Closing date:Open until filled