Service Advisor - Michael Hohl ChevroletGMCCadillac
Service Advisor - Michael Hohl ChevroletGMCCadillac
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Michael Hohl Automotive Group we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs advancement opportunities and progressive culture. We love to develop our employees and promote from within. A Northern Nevada automotive mainstay since 1984 Michael Hohl Automotive Group is made up ofMichael Hohl Automotive Group GM/Cadillac/Buick/ChevroletMichael Hohl HondaMichael Hohl Automotive Group Subaru Battle Born Harley Davidson and theMichael Hohl Automotive Group RV Center.
Benefits
- Medical Dental & Vision Insurance
- 401K Plan
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Discounts on products and services
- Above average industry pay
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
Ensure the daily inventory of technicians time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems warranties services and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
2 years of experience as a service advisor required
All applicants must be able to demonstrate ability to pass preemployment testing to include background checks MVR & drug test.
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional wellgroomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and selfmotivated
Able to work with little supervision
Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Director
Employment Type
Full-Time
