Application Support Agent 3-month mission
Application Support Agent 3-month mission
Posted on :
11-04-2025
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1 Vacancy
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Job Description
At Axians we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. As a part of VINCI Energies we are dedicated to ICT and Digital Transformation. Present in 37 countries with over 16000 employees and generating more than 3.6 billion in revenue in 2023.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cuttingedge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledgedriven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Longterm Opportunities: Our partnerships with European Institutions offer stable longterm roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking anApplicationSupport Agentto join our team in Brussels.
Description of the project:
In SPSS (which stands for Sedia Procurement Systems Support project) we provide applicative support first line and second line to Internal users of the Commission and External users involved in the following business process:
For eProcurement there is a dedicated suite of applications used from the preparation of the tender (budget and tender document) through the submission to the submission of the tenders until the management of the contracts for which we provide support.
Description of tasks:
Receive and log requests/ incidents & questions from users (by email phone or face to face); provide technical support investigate problems and determine appropriate actions.
Keep enduser informed on request status and progress.
Participate to meetings with the development team.
Improve documentation/ manual for training/shared knowledge.
Deliver training to Commission Staff.
Knowledge and skills:
Higher education or equivalent overall experience.
A first successful experience in user support (minimum 1 year).
European level C1 in French and English is mandatory.
Have a good analytical skill and quickly understand process.
Be solution oriented as well proactive and reactive to any problem.
High communication skills and ensure customer satisfaction.
Ability to work in an international/multicultural environment.
Strong team player with excellent relationship skills.
You are stress resistant and can impart knowledge at various levels.
Any other language is an asset.
ITIL Foundation Certified is an asset.
Experience in European Institution is an asset.
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subjectASA.ER
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cuttingedge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledgedriven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Longterm Opportunities: Our partnerships with European Institutions offer stable longterm roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking anApplicationSupport Agentto join our team in Brussels.
Description of the project:
In SPSS (which stands for Sedia Procurement Systems Support project) we provide applicative support first line and second line to Internal users of the Commission and External users involved in the following business process:
- Grants: projects funded by the European Commission through calls for proposals
- eProcurement: services goods and works purchase by the EU institutions agencies and bodies through calls for tenders.
For eProcurement there is a dedicated suite of applications used from the preparation of the tender (budget and tender document) through the submission to the submission of the tenders until the management of the contracts for which we provide support.
Description of tasks:
Receive and log requests/ incidents & questions from users (by email phone or face to face); provide technical support investigate problems and determine appropriate actions.
Keep enduser informed on request status and progress.
Participate to meetings with the development team.
Improve documentation/ manual for training/shared knowledge.
Deliver training to Commission Staff.
Knowledge and skills:
Higher education or equivalent overall experience.
A first successful experience in user support (minimum 1 year).
European level C1 in French and English is mandatory.
Have a good analytical skill and quickly understand process.
Be solution oriented as well proactive and reactive to any problem.
High communication skills and ensure customer satisfaction.
Ability to work in an international/multicultural environment.
Strong team player with excellent relationship skills.
You are stress resistant and can impart knowledge at various levels.
Any other language is an asset.
ITIL Foundation Certified is an asset.
Experience in European Institution is an asset.
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subjectASA.ER
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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