Student Services Manager

Education Centre of Australia (ECA) is a progressive and diverse education group that operates at the forefront of Australias higher education sector with campuses in Sydney Brisbane Melbourne and with overseas campuses in the UK and India. Over the past two decades we have provided quality teaching to thousands of students through English language courses bachelors degrees postgraduate degrees and targeted internships. ECA has global presence across several regions Australia Brazil China Europe India Philippines & Nepal.

Aligned closely with our organisational values of integrity efficiency and equity ECA is a large and successful Australianbased education organisation providing both facetoface and online courses for international and domestic students within Australia India South East Asia and more recently for international students in the UK.

We also work in partnership with quality higher education providers such as Victoria University Swinburne University Charles Sturt University University of Canberra and London Metropolitan University to provide a worldclass educational experience.

We have got an exciting opportunity for Student Services Manager to be part of our team at the Institutes of Higher Education (IHEs) namely APIC HELI and CHS in either our Brisbane or Melbourne campus locations.

Asia Pacific International College (APIC) Higher Education Leadership Institute (HELI) and the College of Health Sciences (CHS) provide a number of awards from diploma to Masters degrees in areas such as business project management IT higher education learning and teaching focusing on eLearning and health management.

As a key member of the team you will have the rewarding opportunity to progress your career within the education industry. We are looking for someone who wants to grow with the company and is selfmotivated and an enthusiastic gogetter.

Key Responsibilities:

• Manage and lead the Student Services team providing guidance training and support to ensure high performance
• Foster a positive work environment encouraging collaboration accountability and professional growth.
• Act as a point of escalation for complex student issues and grievances ensuring timely and effective resolution.
• Appropriate referral of students to support and welfare services.
• Monitor and review student support processes identifying opportunities for improvement and implementing changes.
• Develop and implement service delivery standards ensuring a high level of support and responsiveness to student needs maintain a positive student experience.
• Monitor key performance indicators (KPIs) and use data to drive improvements in service quality.
• Provide support to the Registrar Director of Student Services and the wider IHE leadership team in all areas of student experience.
• Serve as a liaison between students faculty and administrative departments promoting clear and effective communication.
• Collaborate with academic staff to identify and address student support needs ensuring alignment with organisational goals.
• Prepare regular reports on student services activities highlighting achievements challenges and opportunities for growth.

As the successful candidate you will ideally have:

• Bachelors degree in education or a related field or equivalent experience in an educational environment.
• Minimum 3 years relevant experience in a Private Higher Education sector.
• Minimum 3 years experience in a leadership and customer facing role preferably in an educational environment.
• Experience using a student management system and at least intermediate level skills in MS Office
• Demonstrated ability to multitask in a busy environment

In return we will offer you:

• A supportive team environment
• Energetic culture that inspires and supports excellence
• Work/life balance
• Professional development
• Expanding network of contacts
• Companypaid parental leave 14 weeks at 100 of current pay or 28 weeks at 50 of current pay)
• Employee assistance program with Uprise 6 session per year for staff and direct family members)
• Support through 25 on the full fees for courses offered by ECA as Staff Education Assistance
• Professional development programs
• Travel insurance discount
• Wellbeing brands discounts
• Free access to LinkedIn Learning

EEO Statement

At ECA our organisational values include Equal opportunity and Social inclusion and we strive to be a place where everyone can thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People people living with a disability women people who identify as LGBTIQA and people from culturally and linguistically diverse backgrounds.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid full working rights visa for a reasonable period.

How to apply

Applications (including a cover letter CV and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only shortlisted candidates will be contacted.

For further information on this role to gain an insight into our team or if you need assistance/accommodation due to a disability please contact Danica Pinto at

Thank you for your interest in the position with the ECA Group!