Client Relations Specialist
Client Relations Specialist
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1 Vacancy
Job Description
Join Our Team! Now Hiring: Client Relations Specialist
Location: Genesis of Ridgefield
Position Type: FullTime
Are you a customer service rockstar with a passion for the automotive industry
We are looking for a Client Relations Specialist to join our team at Genesis of Ridgefield and help create unforgettable experiences for our clients. In this role youll manage front desk operations lead our valet team oversee our loaner fleet and ensure each customers needs are met with the highest level of service.
Key Responsibilities:
Reception Desk Management
- Greet and assist customers with a smile providing exceptional service from the moment they walk in.
- Answer phone calls direct inquiries and schedule appointments efficiently.
- Address all service requests and client concerns promptly and accurately.
- Ensure client waiting area is kept tidy and stocked
- Filing when needed
Valet Team Coordination
- Lead and direct a valet team to ensure smooth timely vehicle dropoffs and pickups.
- Ensure vehicles are parked and handled properly for maximum lot efficiency.
- Mentor/ oversee valet team members to deliver toptier service every time.
Loaner Fleet Management
- Manage the dealerships loaner vehicles ensuring they are clean wellmaintained and ready for clients.
- Coordinate loaner car availability checkin/checkout and record usage accurately.
- Help clients with loaner agreements making their experience as seamless as possible.
Client Care & Needs Management
- Listen attentively to clients needs and concerns ensuring their expectations are exceeded.
- Handle inquiries about service scheduling and payments offering solutions with a positive attitude.
- Resolve client issues quickly and professionally maintaining a focus on satisfaction.
- Follow up on service appointments to ensure continued customer happiness.
Administrative Support
- Accurately enter data into service scheduling and customer management systems.
- Process orders invoices and payments in a timely manner.
- Maintain client records ensuring privacy and adherence to dealership policies.
What Were Looking For:
- Experience: Previous customer service or receptionist experience preferably in the automotive industry.
- Skills: Excellent verbal and written communication skills with the ability to engage professionally with clients.
- Multitasking: Ability to juggle multiple tasks in a fastpaced environment without compromising service.
- TechSavvy: Proficient in basic computer software and dealership management systems.
- Positive Attitude: A friendly approachable personality that can handle any situation with grace and professionalism.
- Leadership: Capability to manage a team with a calm positive and organized approach.
We offer more than just a job we provide an opportunity to grow in a rewarding environment.
Our benefits include:
- Competitive salary
- Health dental and vision insurance
- 401(k) plan with company match
- Paid time off
- Employee discounts on vehicles and services
Ready to Apply
If youre passionate about providing outstanding service and want to make a difference at Genesis of Ridgefield wed love to meet you!
Submit your resume and cover letter today!
Genesis of Ridgefield is an equal opportunity employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
