Guest Services Associate
Guest Services Associate
Posted on :
11-04-2025
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1 Vacancy
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Job Description
GUEST SERVICES ASSOCIATE
Joy House Milwaukee Rescue Mission Division for Women & Children. The women and children who come to us for emergency or longterm support rely on the safety love and warmth of Joy House and its many services and programs. We nourish and nurture them through training education and spiritual guidance so they can make better lives for themselves and for their kids.
The Joy House Division for Women and Children is looking for Christian women with good people skills and a strong hearts desire to work with the homeless to fill Guest Services Associate positions. Guest Services Associates assist in maintaining a hospitable environment by making sure all areas of Joy House are safe clean orderly and grace filled for Joy House guests and staff.
WORK SCHEDULE: Fulltime and Parttime positions available:
Joy House Milwaukee Rescue Mission Division for Women & Children. The women and children who come to us for emergency or longterm support rely on the safety love and warmth of Joy House and its many services and programs. We nourish and nurture them through training education and spiritual guidance so they can make better lives for themselves and for their kids.
The Joy House Division for Women and Children is looking for Christian women with good people skills and a strong hearts desire to work with the homeless to fill Guest Services Associate positions. Guest Services Associates assist in maintaining a hospitable environment by making sure all areas of Joy House are safe clean orderly and grace filled for Joy House guests and staff.
WORK SCHEDULE: Fulltime and Parttime positions available:
- Fulltime: 1st shift 7:00am3:00pm) 2nd shift 3:00pm11:00pm) OR 3rd shift 11:00pm7:00am)
- Parttime: 2nd shift 25 hours/week 5:00pm10:00pm
LOCATION: Central Campus 830 N 19th Street Milwaukee WI. 53233
RESPONSIBILITIES:
RESPONSIBILITIES:
- Help with the basic care needs of our guests i.e. distribution of toiletries clean linens medication and food. Assist guests with personal laundry cleaning managing children etc.
- Help to provide assistance and oversight to women and families during meal time transport daily activities breaks and regularly scheduled meetings acting as both a mentor and guide
- Housekeeping tasks including but not limited to preparing snacks and lunches laundry vacuuming mopping emptying garbage transporting guest belongings etc.
- Help guests understand and follow all house rules
- Maintain safety by monitoring guest belongings at intake and entry into the building. Ensure doors are secure at all times and regularly monitor guest rooms for contraband cleanliness safety and wear and tear.
- Provide exceptional customer service interacting with Joy House guests and their children in a friendly professional and hospitable manner treating everyone with dignity and respect
- Assist with clerical tasks such as completing daily statistical forms filing and occasionally answering phones
- Perform other tasks as needed
QUALIFICATIONS:
- Mature Christian woman with a servants heart who is able to relate well with others in a diverse population communicating effectively and professionally
- High School Diploma or GED equivalent required
- Previous customer service and/or hospitality related experience highly desired
- Must be able to handle physical workload capable of continuously standing walking stair climbing kneeling squatting crouching reaching handling and gripping without difficulty repetitive movement of both hands and arms as well as frequent lifting carrying pushing or pulling a maximum weight of 50lbs
- Passionate about creating a warm inviting and clean living environment
- Ability to differentiate between and define specific uses of cleaning products and equipment
- Outstanding customer service skills outgoing and approachable with an enthusiastic friendly and welcoming personality
- Caring compassionate and nonjudgmental attitude with a genuine concern for Joy House guests and their children
- High degree of skill in verbal communication and listening combined with a great deal of attention to detail patience politeness and tactfulness
- Computer literacy; competent working with database software and MS Office applications
- Ability and willingness to follow instructions to be flexible and a team player
- A workplace demeanor consistent with a Christian church environment: civil respectful polite and responsive
- Reliability dependability and punctuality are expected
- Be in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical Convictions
- Be a committed follower of the Lord Jesus Christ which is evident in personal testimony and Christian conduct
- Pass a preemployment background check and drug test
EXCELLENT BENEFIT PACKAGE:
- Hiring range $17.53$18.15 hour shift and weekend differential when applicable) based on candidate qualifications and experience
- Excellent Medical Dental and Vision Insurance*
- Health Savings Accounts with employer match*
- Life and Short/Long Term Disability Insurance*
- 401K with generous employer contribution*
- Paid holidays and generous PTO*
- Education Assistance*
- Health Club reimbursement*
- Free onsite parking
- Free meal available during shift
- Business Casual/Casual dress
*Benefits based on fulltime employment
The Milwaukee Rescue Mission is a 501 (c)3 charitable nonprofit church Christian organization. Milwaukee Rescue Mission has an organizational religious exemption from the prohibitions contained in Title VII of the Civil Rights Act of 1964 as amended concerning religious discrimination in employment. We further reserve the right to discriminate or designate certain positions when a bona fide occupational qualification exists. Subject to the Constitution of the United States and all applicable state and federal laws Milwaukee Rescue Mission does not discriminate in the administration and dissemination of its programs and services.
Required Experience:
IC
Employment Type
Full Time
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