A leading cash management based in Houghton is urgently looking for Head of Product to be responsible for driving the strategic direction development delivery of cash products within the organisation oversee product management development and innovation efforts ensuring that products align with the companys overall business objectives and customer needs whilst delivering return on investments. This role will work across the entire organisation.
Duties & Responsibilities
In order to be considered the following is required:
Degree in Information Technology Computer Science Engineering or related discipline required
Post Graduate Degree in Product Management or similar is advantageous
10 years in product design solution architecture and complex project management of which: 5 years of senior management experience and 5 years of product management experience
Knowledge of data protection and POPI Act
Understanding of Enterprise Architecture or Technology Frameworks and Methodologies
Develop and implement the strategy for cash management products including product design pricing and market positioning
Lead the development planning and implementation of the cash product strategy and roadmap including implementing new technology and ways of working into the landscape
Own the automation strategy to drive product and service improvements positively impacting customer experience and efficiencies within the business
Foster a culture of innovation encouraging the development of new ideas and solutions to stay ahead of the competition
Keep abreast of global best practices on technology product development strategies to enable the business to maintain an advanced position in delivering forwardthinking and commercially astute solutions
Cash Product Roadmap:
Own and define the product roadmap of the cash ecosystem for commercial sustainability
Integrate automation and technologydriven enhancements into cash products to improve operational efficiency reduce costs and create competitive advantages
Identify opportunities to scale technological solutions and design and implement specialised system design solutions that are flexible and adaptable to a wide group of the business market
Drive product lifecycle management from conceptualization and development to launch monitoring and continuous improvement
Develop a differentiated innovative approach to product development to continuously improve and give the business a competitive advantage to stay ahead of the technology advancement curve
Customer Acquisition and Retention:
Identify new market opportunities and develop strategies to acquire new customers focusing on forming partnerships with highpotential clients and sectors
Lead hunting and farming initiatives to grow the customer base and deepen relationships with existing clients
Maintain a deep understanding of customer needs market trends and competitive landscape
Leverage data analytics to gain insights into cash usage patterns customer behaviour and market trends informing product development and process improvements
Ensure that customer feedback is continuously integrated into product development processes to enhance product relevance and satisfaction
Partner with sales and marketing teams to ensure successful product launches and to drive customer adoption and growth
Foster partnerships with technology providers fintech companies and other ecosystem players to drive innovation and expand the companys capabilities
Participate in key information technology and cash ecosystem bodies to create networks and use those platforms for maintaining the latest understanding of ICT developments and related regulations
Cash Product Commerciality & Finance:
Own and manage product support project and revenue models of cash products in collaboration with Commercial departments
Design and implement a sustainable revenue generation model for cash management products balancing pricing strategies customer needs and market conditions
Drive the commercial gotomarket strategies for products in line with the business corporate strategy and roadmap
Monitor product performance and market trends to identify opportunities for growth and adjust strategies to maintain or improve revenue targets
Lead the development of business cases for new product initiatives ensuring a focus on return on investment (ROI)
Develop and control the annual cash product budget operating costs and forecasting
Manage the capital investments expenditure (CAPEX) to yield cost optimisation and control
Risk Management:
Implement robust product governance controls and measures throughout the product delivery phases upgrades new systems and migration processes to ensure end users and customers confidence levels in the security and safety of their data are maintained
Manage risks and system security threats such as cyberattacks and adhere to Cyber Security Act regulations relating to data management and customer information protection by embedding a culture of safe and secure data management within the organisation
Ensure all cash products and processes comply with relevant regulatory requirements including those set by the South African Reserve Bank and other local and international regulatory bodies
Manage cash product audit outcomes and strive towards zero repeat findings
Collaborate with clients and external stakeholders to validate and review cash product disaster recovery plans that will have minimal impact on the cash ecosystem
Implement good governance by ensuring that SLAs with clients and service providers are in place including contracts for information technology resources i.e. hardware software and human resources
Leadership and People Management:
Provide technology leadership to the team and ensure a common understanding of the cash product strategy and roadmap
Lead a team of Subject Matter Experts (SMEs) reviewing their plans programs and initiatives identified and providing feedback
Manage the teams performance by setting specific goals assessing performance conducting period performance feedback reviews and ensuring the team grows through formal development programmes and coaching
Utilise talent management practices to identify and develop future leaders and retain current talent to ensure a pipeline of future leaders and business sustainability
Responsible for the planning prioritising and securing resources across the cash product team to establish a balance between technology transformation product delivery and ongoing maintenance and support of existing products
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