Canada Software Implementation Consultant - Clinical
Canada Software Implementation Consultant - Clinical
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 75200 - 80000
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and realtime patient insights. For over 20 years the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception PointClickCare has grown exponentially with over 2200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canadas Most Admired Corporate Cultures PointClickCare leads the way in creating cloudbased healthcare software.
At PointClickCare we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here youll discover a space where your talents can thrive your career can grow and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Position Summary
As part of the Professional Services Solution Services team the Software Implementation Consultant will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the LongTerm and PostAcute Care (LTPAC) settings. The Consultant will be diligent customer focused agile transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor guiding them on recommended business practices and use of the solution that will drive value and impact for their business. The successful candidate will lead an indepth analysis of the customers desired business process operations and practices and lead the configuration and setup. Working as part of a high performance cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30%travel to customer sites and regional meetings.
The Software Implementation Consultant will report to the Manager Professional Services.
Key Responsibilities
- Principal implementation liaison on the project team documenting customer requirements translating technical requirements into configuration setup business processes and goals
- Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
- Translate technical requirements and execute system configuration setup
- Ensure data quality integrity and security requirements for all customer databases
- Assess and validate the implementation plan and manage communication among project stakeholders
- Troubleshoot and resolve configuration issues with great attention to detail
- Update and maintain training databases to incorporate new product releases enhancements and leading practices
- Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
- Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
- In collaboration with the project team proactively anticipate identify and communicate issues risks escalations timelines and delays to ensure an exceptional customer experience and successful implementation
- Lead influence advise and support customer change management strategies including the plans for user readiness and acceptance.
- Test pilot and document new professional services offerings
- Develop and maintain expertise and knowledge in multiple product offerings including the knowledge of the endtoend solution and product value outcomes
- When needed travel to customer onsite locations to lead and direct meetings and presentations
Required Experience
- Postsecondary education in business or technology related field (preferred)
- Excellent communication organizational and collaboration skills
- Previous experience configuring or implementing a software solution database testing and enduser support preferred
- Strong analytical and problemsolving skills
- Demonstrated attention to detail and quality validation process adherence
- Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
- Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time
- Proven ability to take accountability for a project demonstrating initiative and delivering on
- Selfstarter able to work independently prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
- Must be results oriented and demonstrate a cando attitude with adaptability problemsolving and critical thinking skills
- 24 years in a software implementation role
- Healthcare market experience preferred
$75200 $80000 a year
AtPointClickCare base salary is one of the many components that make up our total rewards package.The Canada base salary rangefor this position is $75200 $80000 benefits bonus reflects the target for new hire salaries for the position across all Canadalocations. Within the range individual compensation is determined by jobrelated skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
AtPointClickCare base salary is one of the many components that make up our total rewards package.The Canada base salary rangefor this position is $75200 $80000 benefits bonus reflects the target for new hire salaries for the position across all Canadalocations. Within the range individual compensation is determined by jobrelated skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Required Experience:
Contract
Employment Type
Full-Time
Key Skills
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