Clinical Service Representative I- Department of Neurosurgery - New Patient Referrals
Clinical Service Representative I- Department of Neurosurgery - New Patient Referrals
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$ 16 - 18
1 Vacancy
Job Description
Clinical Service Representative I
Position is responsible for answering intake/referral phone line and routing patients calls to the correct
team member. Schedules patient appointments in scheduling system. Assists with calling patients and/or
referring physicians with appointment dates and times or to obtain additional or corrected information.
Sends out new patient letters/packets as needed. When required responsible for taking an accurate
legible and complete phone message.
Retrieves and distributes fax information sent from patients and referring physicians. Reviews
inhouse referrals sent through EPIC including verifying that requests are complete and requests further
information as required. Checks EPIC (Electronic Patient Record System) to ensure patient is a new
patient and not a return.
Assists with generating medical record numbers for new patients. Assists other team members by
calling insurance carriers or using online services to verify patients medical insurance including dates of
service copays deductibles and provider participation. As needed obtains from the PCP (primary care
physician) an authorization number or contacts insurance carrier to obtain.
Responsible for filing pending referrals in alpha sequence.
$16.42$18.00
High school diploma or equivalent.
- Customer service experience
- Knowledgeable of phone etiquette
- Epic experience
- Knowledge of medical terminology
- Solid organization skills
For consideration please complete an application and include a cover letter resume and the names and email addresses of three to five references.
The University of Florida is committed to nondiscrimination with respect to race creed color religion age disability sex sexual orientation gender identity and expression marital status national origin political opinions or affiliations genetic information and veteran status in all aspects of employment including recruitment hiring promotions transfers discipline terminations wage and salary administration benefits and training.
To claim veterans preference indicate the claim on the application and provide required documentation by uploading a DD214 (or equivalent certification from the Department of Veteran Affairs) and any additional supporting documentation based on the type of claim.
This requisition has been reposted. Previous applicants are still under consideration and need not apply.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
