Medical Assistant- Cardiovascular Surgery Woodlands

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Promotes a positive work environment with the interprofessional care team. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.

• Interacts with peers staff and physicians in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional. Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner. Takes messages via telephone/email to forward to the provider/registered nurse.

• Contributes towards improvement of department scores for employee engagement i.e. peertopeer accountability.

• Provides care to patients visiting the clinic under the direct supervision of a Physician Registered Nurse or clinic leadership procedures using cultural diversity and inclusion principles. In collaboration with the provider team anticipates the needs of the specific patient population.

• Communicates with patient obtains and documents vital signs (i.e. pulse rate temperature blood pressure weight and height) chief complaint(s) preforms medication(s) review discusses/reviews medical and social history (as appropriate). Documents in patients electronic medical record (EMR) care administered all diagnostic measurements treatments and procedures in accordance with established policies and procedures.

• Followup with patient as appropriate to ensure compliance with recommendations medications lab/xray results special visits PCP visits dieticians diabetes educators etc. Ensures patient utilization and activation of MyChart.

• Contributes towards improving department scores for patient satisfaction through peertopeer accountability.

• Prepares treatment rooms for examination of patients. Assists with maintaining equipment and supplies.

• Reports observations conditions and problems of patients to the physician or nurse to achieve desired patient outcomes. Provides for the privacy of patients and families keeping the safety of the patient in mind.

• Sterilizes instruments and equipment under the supervision of Sr. Medical Assistant or Registered Nurse.

• Contributes to identification of improvement activities impacting quality and safety targets through peertopeer accountability reporting near misses and collaborating with the interprofessional team.

• Responsible for stocking exam rooms and taking inventory.

• Uses resources efficiently; does not waste supplies. Selfmotivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime. Utilizes time between heavy workloads efficiently and helps other team members.

• Offers innovative solutions through participation in performance improvement projects and professional development activities.

• Seeks guidance and validation of knowledge base skill level and decision making as necessary especially in areas of question from preceptor and assigned licensed personnel.

• Completes and updates My Development plan (MDP) on an ongoing basis.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.

• Two years of Medical Assistant experience in a clinic/outpatient setting or one year in the NoviceII position

• RMA Registered Medical Assistant (AMT) through an approved credentialing certification agency i.e. American Association of Medical Assistant or American Medical Technologists OR
• CMA National Certified Medical Assistant (NAHP) OR
• CMA National Certified Medical Assistant (NCCT) OR
• CMA National Certified Medical Assistant (NHA) OR
• CAAMA Credentialed member American Academy of Medical Administrators (AAMA) OR
• CCMA National Certified Clinical Medical Assistant (NHA) OR
• EMT Emergency Medical Technician State Certification AND
• BLS Basic Life Support (AHA)

• CPT Phlebotomy Technician Certification

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Knowledge of medical practice and care of patients and ability to assist with examinations diagnostic and treatment procedures knowledge of medical equipment and instruments

• Skill in developing and maintaining clinical quality assurance to maintain accurate medical records

• Demonstrate a learning attitude toward solving problems using good reasoning and judgment

• Provide safe patientcentered compassionate and competent care

• Proficient in computer skills for documentation and workrelated purposes

• Completes required continuous training and education including departmentspecific requirements. Maintain current certifications

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional No
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Specialty Physician Group As one of the nations leading hospitals and academic medical centers Houston Methodist has brought together some of the nations leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG) these specialists not only provide excellent clinical care but are on the forefront of research developing leadingedge technologies and treatments and teaching the medical pioneers of tomorrow. This combination of clinical service research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a nonprofit corporation and certified by the Texas State Board of Medical Examiners HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.