ServiceNow Analyst Developer

The role:

We have an exciting opportunity for a ServiceNow Analyst Developer to join our IT team in Bristol.

This role involves designing developing and implementing ServiceNow solutions to meet the Projects and IT service management needs. The developer will work closely with stakeholders to gather feedback manage incoming work and establish efficient processes. Additionally they will create and maintain a product roadmap align the teams efforts with business goals and proactively identify opportunities for process improvement and automation within the ServiceNow platform.

What will you do:

• Assess and report on the current state of the environments and then define and plan a roadmap to enable the list of requirements from stakeholders before development can begin.

• Work closely with internal stakeholders to understand their ServiceNow needs and requirements.

• Triage define and prioritise incoming work related to ServiceNow developments.

• Assess the urgency and importance of requests to ensure critical tasks are addressed first.

• Define establish and improve processes for managing ServiceNow developments ensuring clear guidelines and efficient workflows.

• Create and maintain a product roadmap for ServiceNow and communicate it effectively to stakeholders setting clear expectations and aligning the teams efforts with the overall business goals.

• Design develop and implement ServiceNow applications and modules that meet the firms requirements ensuring optimal functionality and user satisfaction.

• Implement integrations with ServiceNow such as LDAP SSO Integration Hub web services email and other relevant technologies.

• Implement ServiceNow CMDB Discovery and Service Mappings.

• Test technical solutions for the ServiceNow implementations.

• Provide support in prototypes engagement & design demo POC for new ServiceNow features.

• Troubleshoot and resolve technical issues within the ServiceNow platform to ensure its smooth operation.

• Take ownership of 2nd & 3rd line support for incidents investigation troubleshooting and resolving issues promptly to minimize impact on business operations.

• Maintain documentation related to ServiceNow solutions and provide training to end users to ensure efficient system usage.

What we are looking for:

• Excellent understanding of ITIL with v3 foundation level as a minimum requirement.

• A good understanding of project lifecycle methodologies such as Prince 2 and Agile IT best practice frameworks.

• Effective at building and sustaining relationships across all levels of the organisation both within IT and beyond.

• Strong technical skills with the ability to understand the benefits of and adapt to new tech solutions quickly.

• Strong analytical and problem solving skills attention to detail and a focus on delivering results.

• Proactive approach to staying current with industry developments.

• Strong time management organisation and prioritisation skills with the motivation to exceed expectations.

• Motivates and mentors junior developer to build solutions which fulfils firms requirements.

• Experience of developing process maps flow diagrams and related documentation.

• Experience in acting as a point of reference to a delivery team confident in working and negotiating with technical experts to ensure service is delivered effectively.

• Experience of working and negotiating with third party suppliers.

• A good understanding of configuration management including licensing models.

• Proficient in JavaScript and ServiceNow platform customization.

• Experience in ServiceNow scripting and GlideScript.

• Knowledge of web technologies such as HTML CSS and AngularJS.

• Familiar with ServiceNow APIs and integration methods.

• Proficient in ServiceNow administration and IT service management processes.

Here at Simmons & Simmons:

Simmons & Simmons is a place where dynamic minds thrive. Our culture is built on work that matters you will work on inspirational and thoughtprovoking projects using your influence to create positive impact for our clients society and the planet. We also ensure that everyones voice is heard from day one irrespective of job title qualification or background. Youll be encouraged to have an enquiring mind and share ideas that can drive the firm forward. Through innovative learning and development opportunities you will be provided with a platform to excel enabling you to exceed your career ambitions and do things you never thought were possible.

Some key information:

• We offer a competitive package including bonuses dependant on role/level private medical insurance and pension contribution.

• Our global skills academy provides our people regardless of their role and location with excellent learning opportunities (including live workshops podcasts short videos and practical learning experiences).

• We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands.

• We bring together the best legal advice from our established legal teams with nontraditional capabilities via Simmons & Simmons Solutions that enhance expand and differentiate the Simmons offering.

• We are proud to rank as a Stonewall Top Global Employer and a Top 75 Employer for Social Mobility.

• We have a range of social and sports committees summer and winter parties and monthly get togethers.

• We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture.

• All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a longstanding history in supporting the art community especially upandcoming artists.

• We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firms mission and support the delivery of our Business Plan shaping the future of our nextgeneration law firm.

Equal opportunities:

We are committed to fostering equality diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to:

• Upholding equal opportunities regardless of race ethnicity religion belief age disability sexual orientation sex gender reassignment gender identity marital status or pregnancy including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces along with their families.

• Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require.

• Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process please let us know so we can meet your needs.

• We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.

We encourage you to apply even if you dont meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.

If youre interested in finding out more about this positionplease contact the Recruitment Team . To apply for the role click on the link at the bottom of the page or visit our career page for more details.