TAC Outfitter Experience
TAC Outfitter Experience
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY:
The Technical Assistance Center (TAC) team provides technical support to the companys end users over the phone in person or remotely via remote access software. Responsibilities for Outfitter Experience include creation of incident tickets providing front line technical support and other daily tasks and project tasks as assigned.
ESSENTIAL FUNCTIONS:
- Provides front line technical support via phone email and chat.
- Provides password support using tools such as Microsoft Active Directory.
- Works within remote management tools to find information and deploy resolution to endpoints.
- Maintains ticket creation and management.
- Stages automated messages and communications to end users.
- Creates knowledge base articles based on daytoday ticket resolution.
- ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required:Diploma/GED
- Preferred Degree: BS Degree in Computer Science or Related Field
- Certificate(s) or License(s): CompTIA and ITIL certifications are preferred.
- Experience: 2 years of experience in a call center or customer service environment
KNOWLEDGE SKILLS AND ABILITY:
- Intermediate knowledge of computing systems including but not limited to: Microsoft and Apple operating systems Microsoft Office Microsoft Active Directory as well as ability to learn new systems as they are implemented into the enterprise.
- Ability to provide worldclass customer service to endusers via an omnichannel communication approach. Ability to explain complex technical solutions in a precise simplified manner.
- Flexibility and a passion to grow and learn. Ability to balance role expectations with other initiatives and projects.
TRAVEL REQUIREMENTS:
- Some initial requirements may be present for training but not regularly.
PHYSICAL REQUIREMENTS:
- Regularly performs computer work stands and sits.
- Occasionally walks.
- Seldom/never lifts up to 50lbs.
INDEPENDENT JUDGEMENT:
- Performs tasks and duties under general supervision using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures policies and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants worldclass resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at
Employment Type
Full-Time
