We are assisting our client to identify and hire a Director Development Operations to join their organization. This is a hybrid position located in CC Philadelphia.
Responsibilities:
Direct software lifecycle management and operational support to ensure alignment with business needs and strategy.
Manage a portfolio of new development enhancements and maintenance projects.
Lead manage and grow a team of 8 talented developers managers and operations staff providing critical business services. Oversee the selection onboarding and effective use of contracted outsourced and vendor resources.
Work with engineers product owners and subject matter experts to understand complex technological and business environments and produce integrated endtoend solution options.
Drive effective integration communication and collaboration among development and operations teams.
Partner with domain executives to bring their roadmaps to fruition.
Utilize indepth knowledge of software development and deployment infrastructure technologies and cloud services (ServiceNow) to develop technology strategy achieve business buyin and monitor .
Provide thought leadership and technology architecture strategy for all phases of software delivery.
Prepare and present potential technical solutions and advise business and product owners on the technical and business value of proposals including appropriate tradeoffs risks and opportunities.
Build awareness increase knowledge and drive adoption of technologies and architecture patterns sharing customer and engineering benefits.
Promote a culture of architecture excellence and being wellmanaged using opportunities to promote reuse of existing solutions.
Recognize technical and business process impediments impacting projects and devise improvements and mitigation plans.
Communicate and drive highly complex technology solutions to broad audiences.
Qualifications:
Bachelors Degree Computer Science Software Engineering or similar.
10 years of experience in Application Development and application architecture including development and architecture of CI/CD solutions. Custom workflow development experience on ServiceNow is strongly preferred.
5 years of experience in operational teams supporting enterprise applications providing uptime breakfix 3rd level user support patching and continuous improvements.
35 years of people management experience including managing employees vendors and partners with a mix of onsite remote onshore and offshore resources.
At least 3 years of experience working in an Agile environment.
Experience with midmarket enterprise organizations 1000 to 5000 end users).
Experience with ServiceNow software development is preferred.
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