Senior Wealth Product Operations Specialist
Senior Wealth Product Operations Specialist
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Job Description
Were on a mission to work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 1617 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest and combine their pensions with us.
With our hot coral cards and getpaidearly feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products we want to solve problems and change lives through Monzo
LondonBenefits Hear from the team
Our Wealth Product Operations team
Youll help refine our operations by optimising key processes to help us safely scale our products and features to millions of customers. You will be able to leverage our established and awardwinning customer service operations whilst also working closely with the Product Engineering Partnerships and Risk & Compliance teams to deliver a delightful experience for our users.
You will report to the Wealth Operations Lead as well as the crossfunctional team developing savings investment and pension products at Monzo.
Youll play a key role by...
- Developing and implementing operational improvements to enhance our growth and scalability
- Working closely with third parties that Monzo integrates with to administer wealth products
- Monitoring key performance and risk indicators to improve customer experience and operational performance
- Overseeing daytoday operations and escalations regularly reviewing process to incorporate best practices
- Ensuring compliance with Monzo policies and regulatory requirements
- Collaborating with Product Engineering and Customer Service teams to ship our roadmap
Wed love to hear from you if you have
- Proven track record in designing operations within regulated financial services
- Previous experience of securities & investment operations which might include: dealing custody operations transfers or product administration
- Familiarity with applicable FCA and HMRC rules including Pensions CASS and ISA Regulations
- Experience launching and scaling consumer products and working with thirdparty providers
- A strong ability to drive tangible outcomes thrive in ambiguity with structured problemsolving and challenge the status quo
- An analytical mind set in developing scalable operational strategies identifying key metrics to evaluate success and highly detailoriented
- Collaborative communicator able to work effectively across functions levels and cultures with clear and persuasive communication skills
- Fast learner who is humble curious and enthusiastic about building and scaling new initiatives to reach millions
Whats in it for you
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This role is hybrid working from our London office
We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team
1000 learning budget each year to use on books training courses and conferences
We will set you up to work from home; all employees are given Mac books and for fully remote workers we will provide extra support for your workfromhome setup
Plus lots more! Read our full list of benefits
The application journey has 4 key steps:
- 30 min call with a Recruiter
- 30 min initial call with the Hiring Manager
- a takehome task
- 2 hours of technical/behavioural interviews
This process should take around 23 weeks your schedule is really important to us so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
Youll hear from us throughout the application process but if youve got any questions please reach out to You can also use this email address to let us know if theres anything we can do to make the process easier for you because of disability neurodiversity or anything else.
Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.
#LIOS1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Required Experience:
Senior IC
Employment Type
Full Time
