Google CCAI Developer
TTEC Digital Google Delivery Practice
Job Description:
TTEC is seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech love to continue to learn and pioneer in the AI space keep reading.
As a Google CCAI Developer you will have handson exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the fulllifecycle of an implementation project while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results.
Responsibilities:
Support voice and digital AI SelfService solutions for large multilocation contact centers
Design develop and implement AI selfservice applications with Google CCAI
Ability to interface with clients as needed to drive towards implementation of AI solutions
Serve as a strong contributor to the Google Delivery practice Google CCAI projects
Collaborate with project team members to provide input to conversation design specifications
Integrate to backend systems using web services databases and reporting
Perform Unit Testing of developed code
Assist with System and Functional Testing
Required Skills/Experience:
8 years of developer experience overall
4 years of experience with DF ES/CX
1 year of technical onhands experience with Google Cloud CCAI
Google Certification a plus and/or Badge completion required
Knowledge of Cloud Services Architecture Apigee Vertex AI
Ability to support multiple projects at the same time
Experience in supporting large multisite contact center implementations
Experience with SpeechtoText and TexttoSpeech services such as Nuance Google and Amazon
Proficient in Java JavaScript .NET C# HTML SQL and Python etc.
Must be able to work independently be organized selfmotivated and have attention to detail
Excellent communication skills both written and verbal
Web Services REST API Soap
Databases SQL Oracle MongoDB PostgreSQL
Reporting
Candidate must have a 4year bachelors degree
Desired not required:
Experience managing staff
1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience
VXML based IVR platforms such as CVP GVP AVP/AEP Amazon Connect five 9s
Bilingual (Spanish) skills a plus
We offer an outstanding career development opportunity a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude strong drive for career growth and a passion for excellence in client support delivery and satisfaction.