Customer Support Representative - French Speaking
Customer Support Representative - French Speaking
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Job Description
The Role:
Customer Support Representatives (CSRs) provide enduser client support ondemand via phone email chat or other remote tools. CSRs are considered the first line of support for our products and engage with endusers across various customer segments including individuals advisers and institutions. They are support generalists with a practical level of knowledge across a range of products and customer types and expertise spanning usage investment and basic technical issues. This position will be based in our Madrid office reporting to the Customer Support Manager for EMEA.
Responsibilities:
Provide the highestquality service to French institutional clients through inbound call and feedback email activity.
Collaborate with Morningstars data operations development sales and product teams to resolve client issues in a timely manner and actively support institutional/advisory clients.
Proactively suggest product enhancements to the products team based on your daily interaction with clients.
Become a product specialist in all areas of our products and provide expertise on Morningstar methodologies functionality and product features.
Provide quality assurance on all new features and changes prior to their release.
Identify how Morningstars clients use our products
Think about ways of constantly engaging our clients
Research Morningstars competitive landscape.
Effectively document client feedback and activity
Contribute to product research serviceimprovement initiatives and other projects as needed.
Requirements:
Fluency in English and French; knowledge of additional European languages a distinct advantage
Excellent written and oral communication with excellent interpersonal skills.
Strong problem solving and analytical skills with high attention to detail and excellent time management
Proficiency with Windowsbased applications.
Fast learner flexible and proven ability to work in a demanding environment with strong multitasking skills.
Sound client service skills with a proactive approach and to take ownership of issues as they arise.
An interest in the investment industry and capital markets knowledge.
Bachelors degree or equivalent required.
Morningstars hybrid work environment gives you the opportunity to work remotely and collaborate inperson each week. Weve found that were at our best when were purposely together on a regular basis at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are youll have tools and resources to engage meaningfully with your global colleagues.
302MstarEurServSL Morningstar Europe Services S.L. Legal EntityRequired Experience:
Unclear Seniority
Employment Type
Full-Time
