Communications Development Specialist - Summer Contract

Department: Association Services

Location: Hamilton Downtown Family YMCA with hybrid work options available

Work Hours: 40 Hours per week

Employment Type: FullTime Temporary Summer Contract (April 2025 August 2025

Deadline to Apply: April 16 2025

Anticipated Start Date: Week of April 22 2025

Number of Vacancies: 1

Why Youll Love Working With Us
In addition to working with an amazing team in an inclusive and collaborative working environment that encourages creativity curiosity and celebrates success we offer:

• Hybrid work arrangements with inperson office time to collaborate innovate and build relationships with your colleagues
• Mental Health on Demand (MHOD) Program
• Paid professional development opportunities
• Free staff YMCA Health & Fitness Memberships

Position Overview
We believe that it is through the power of our amazing people that the #YSavesLives. By joining the YMCA HBB team youll help drive meaningful impact every day.

As the Communications & Development Specialist you will be at the forefront of supporting Weemarkable application instances across Canada. Youll manage customer and user support inquiries collaborate with app developers to troubleshoot issues and help enhance digital capabilities.

Youll also play a key role in ensuring a smooth and positive user experience for child care administrators and caregiver users assist in developing learning tools to support app adoption and driving user engagement in the child care sector.

This is an excellent opportunity for a selfstarter and techsavvy communicator to drive positive change with the YMCA of HamiltonBurlingtonBrantford.

What Youll do:

• Manage and triage customer/user support inquiries and provide timely resolutions to common user issues.
• Collaborate with the app developer to enhance app functionality and user experience.
• Support app iterations and updates across Canada ensuring consistency and quality.
• Liaise with the YMCA HBB and industry leaders to gather feedback and insights on app performance and user needs.
• Escalate customer support issues with the app developer as needed for resolution.
• Monitor app performance metrics and gather user feedback to inform enhancements.
• Assist in creating promotional materials and content to support app adoption training and user engagement.
• Provide support to developing/updating training and support tools for users on app features and functionality.
• Collaborate with the Marketing and Communications team to develop and execute marketing campaigns and strategies for app users.
• Work in a teambased environment to ensure consistent messaging and brand representation.
• Assist in coordinating promotional activities to raise awareness and drive user acquisition.
• Perform other duties as required.

What Youll Bring:

• Bachelors degree or equivalent in Business Information Technology Marketing or a related field.

• Experience in customer support technical support data entry marketing or communications roles.

• Experience with mobile applications software development processes and digital marketing tools.

• Strong communication interpersonal customer service and creative skills.

• Ability to collaborate in a teambased environment and contribute to crossfunctional projects.

• Excellent organizational initiative planning and administrative skills with the ability to identify and manage multiple priorities.

This position requires a commitment to the YMCA mission and core values of: Inclusion Caring Honesty Respect and Responsibility as well as a commitment to building developmental assets in children and adults.

All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of HamiltonBurlingtonBrantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required in addition to a Police Records Check to provide a Vulnerable Sector Screening Report at the time of hire. Police Records Checks are reviewed on an individual basis and the offence(s) if any is considered in the decisionmaking process in relation to the requirement of working with children; therefore not eliminating all candidates with a record from being offered a position.

Organizational Overview
As one of the largest charitable community service organizations in Canada the YMCA of HamiltonBurlingtonBrantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children youth and adults the YMCA connects people to lifebuilding opportunities to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA works collectively with community partners that share the YMCAs determination in strengthening the foundations of community for all people.

Inclusion Diversity Equity and Accessibility
The YMCA of HamiltonBurlingtonBrantford is committed to creating an inclusive diverse equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability age or neurodiversity.

We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous 2SLGBTQIA BIPOC and Disabled communities to apply.

If you need any accommodation throughout the recruitment process please do not hesitate to contact our People Leadership and Culture Department at

Ready to Make a Difference
The YMCA is a charity that ignites the potential in people. #YSavesLives starts with building a strong community. If youre passionate about people and excited to lead impactful initiatives we want to hear from you!

Dont meet every requirement Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesnt align perfectly with every qualification in the description apply anyway. You may still be the right candidate for this or other role.