Business Process Improvement Analyst
Business Process Improvement Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
This role focuses upon Sales Operations process and systems improvement from Lead assignment through Opportunity to Quote to Order including elements of Commission Splits and removing challenges for cash collection. This role supports identifying prioritizing developing executing and sustaining effective system enhancements and process improvements that drive efficient sales and order entry functionality. This role also includes required process documentation training material generation and limited issue resolution.
This role will support ensuring that the systems are designed and operated in alignment with key initiatives across the organization and are efficient for interaction by field sales sales management order coordinators and other internal sales operation functions.
RESPONSIBILITIES
- Work with crossfunctional teams to map current state processes determine process improvements install future state process and implement monitoring and control systems
- Improvement of sales processes to solve customer / stakeholder problems by reducing cost / waste or improving quality and/or capability
- Assist in identifying and reducing nonvalue added sales activities
- Recommend standard work instructions for each Sales Operations area
- Prepare and maintain current and future state value stream maps identifying waste and opportunities for improvement
- Work with IT teams to automate future state processes in CRM CPQ ERP and other systems to improve the customer experience
- Interact with all levels within the organization to drive continuous improvement in Vertivs sales and order management processes
- Interview salesforce and customers to understand client issues and creatively apply solutions to realworld issues with worldclass results
- Support and schedule people and tasks; with guidance guide actions and create detailed action plans; support multiple projects
- Assist project teams to achieve and sustain improvement benefits
- Other duties as assigned
MINIMUM QUALIFICATIONS
- Bachelors Degree (Engineering or Business) required
PREFERRED QUALIFICATIONS
- A minimum of 1 year of experience in Sales Operations Order Processing Sales Process Improvement and / or System Administrator roles (preferred)
- Experiences with CRM CPQ and / or ERP systems (preferred)
- Qualityfocused attentive to detail and resultsoriented
- Ability to identify root cause of problems and creatively problem solve
- Strong written and oral communication / presentations skills
- Working knowledge and proven application of the principles and philosophies of Lean Six Sigma (preferred)
- Work well in a team environment with sound negotiation and issue resolution skills
- Strong customer focus understand what drives customer satisfaction and prioritize customer needs
- Ability to work independently in fastpaced environment with little supervision.
PHYSICAL & ENVIRONMENTAL DEMANDS
- No special physical requirements.
TIME TRAVEL REQUIRED
- 0
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity.Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- HighPerformance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a CustomerFirst Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv we offer the stability of a global leader in a growing industry andthe opportunity of a startup. We design manufacture and service the missioncritical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5 billion in sales a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Vertiv/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 H1 H2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Required Experience:
IC
Employment Type
Full-Time
