Experienced Service Writer
Experienced Service Writer
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Salary Not Disclosed
1 Vacancy
Job Description
The Del Grande Dealer Groupis searching for talented professionals to join their team. DGDGs vision for success is driven by our unique culture and cuttingedge technology. To make our vision real we look for sales professionals who think differently and strive to provide 100 guest satisfaction. We provide topnotch training to ensure your success.
As an Experienced Service Writer you will create a worldclass automotive service experience by thoughtfully assessing the wants and needs of your customers in the service department.
What youll be working on:
- Welcome guests assess their service needs and coordinate vehicle repairs using Xtime and CDK.
- Support customers throughout the entire service process ensuring a smooth and efficient experience.
- Generate work orders manage checkin and delivery procedures create and explain repair estimates monitor service progress and keep customers informed on their vehicle status.
- Communicate with customers regarding any changes to estimates or completion times provide clear breakdowns of costs and timelines and obtain proper approval before proceeding with additional services.
- Guide customers on proper vehicle upkeep and the benefits of staying up to date with manufacturerrecommended maintenance using service menus.
What you need to bring to the table:
- Commitment to delivering an outstanding guest experience on the phone/email in the store and after purchase
- 2 year of previous Service Writer experience in a dealership
- Valid drivers license and insurable driving record DMV Check required
- XTime and CDK experience is a plus
- Availability to work evenings and weekends
Salary: $36000$150000/annually
*Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.
Industry Leading Benefits:
- Valuesdriven culture and team built on integrity caring performance and efficiency
- Continuous career development and advancement opportunities
- Comprehensive benefits package (Medical Dental Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental health resources
- Exclusive Employee Vehicle Purchase Program with a 3Year Service Maintenance Package
More about DGDG:
The Del Grande Dealer Group (DGDG) is the largest familyowned automotive group in the Bay Area.Our team is over 1000 strong and growing. Weve been named a Bay Area News Group Top Workplace for 13 consecutiveyears(not to mention being named a Top Workplace USA in 2020. Our enthusiastic and courteous team awardwinning culture combined with our cuttingedge technology provide guests with a oneofakindbestinclassdealership experience.
DGDGs 4 core values of Integrity Caring Performance and Efficiency have stood at the cornerstone of our success. Our shared passion for training teaching recognition reward and promotion produce results that set us apart.
Be happyis much more than aslogan. Its a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And wed be happy if you joined us!
DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
*www.dgdg/privacypolicy/
Required Experience:
Senior IC
Employment Type
Full-Time
