Essential Duties And Responsibilities
Serve as the students nonfaculty primary point of University contact develop and build supportive relationships with students through virtual and inperson modalities and efficiently track trend and assess student needs. Clearly concisely and thoroughly advise students on program requirements academic policies rules of matriculation and procedures assisting with student scheduling and comprehensive degree planning which may include combinations of academic programs study abroad and unforeseen gaps in enrollment and reentry. Serve as a primary contributor to the Universitys knowledge base concerning student needs and recommend updates and/or changes to programs policies and processes as needed. Initiate and maintain communication to students via all appropriate media managing outbound activity including the number type and nature of student interactions within caseload. Participate in rerecruitment campaigns to reenter withdrawn students into the University. Meet retention goals including percentage of active student case load that is retained: (a) from first to second term (b) first academic year and graduation. Participate in or conduct group event sessions to effectively achieve the Universitys recruitment enrollment and retention objectives. Meet with chairs and deans on curricular changes declaration trends course schedule needs desired course sequencing potential career paths graduate admission requirements and desired preprofessional and research activities. Refer and facilitate student engagement with campus support services.