Case Manager Intake Coordinator
Case Manager Intake Coordinator
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Job Description
Job Details
Description
JOB PURPOSE:
The Case Manager/Intake Coordinator is a dual role position where 50 of the time is dedicated to the Intake role and 50 is dedicated to Case Management. This position will work with a multidisciplinary team for case assignments consultations and care coordination. This position facilitates direct referrals for housing employment healthcare legal educational peersupport and all other essential communitybased needs for clinic clients will conduct phone and inperson referral screeners using an electronic health record system to initiate services for eligible clients. This position manages referral partnerships by continuous engagement post referral ensuring the provision of quality care. Assists the clinical team in understanding resources and needs within the clinic community. May also provide direct client services using evidencebased targeted treatment as authorized by the Lead Clinician/Clinic Director.
Qualifications
ESSENTIAL JOB RESPONSIBILITIES:
- Demonstrate Exceptional customer service in Everything you do by placing the child family Veteran or client first to support our mission to Empower people to build better lives for themselves their families and their communities.
- Conduct initial referral screeners and intakes (as needed) with Veterans Active Duty service members and /or family members. Coordinate case assignment with clinic multidisciplinary team. Document detailed and confidential intake information in the electronic health records (EHR) system; maintain a comprehensive client referral tracking system. Prepare reports as requested by Clinic Director/Lead Clinician.
- Interviews and provides comprehensive case management to veterans active duty service members and their families who are seeking mental health services. Provides appropriate referrals as necessary.
- Prepares and maintains confidential case records. Consults with service providers and community partners on resourcerelated issues. Ensures confidentiality and controls access to sensitive information.
- Collaborates with clinical team to perform risk management and crisis intervention services as necessary.
- Assists and supports the Intake Coordinator and Case Manager positions in their duties.
- Provide support to Office Manager/Clinic Director for managing insurance billing requirements when needed.
- Develops network of trusted contacts within organizations in which to refer and coordinate care.
- Participates in multidisciplinary team meetings.
- Follows care followup procedures to ensure veterans active duty service members and/or their family received the services they were referred to and do not have any follow up needs.
- Assists veterans active duty service members and their family members navigate service providers across multiple systems of care.
- Provides services via telehealth platform as required.
- Other duties as assigned
ESSENTIAL QUALIFICATIONS:
EDUCATION: Masters Degree in Social Services or Counseling required. Active license in the state of Texas at provisional level e.g. LPCAssociate LMFTAssociate or LMSW strongly preferred. Maintain license and/or certifications as required by state regulations. Stay current in the field of mental health counseling social work case management and other related social services.
EXPERIENCE: Case management intake counseling experience preferred. 2 years in a customer service focused environment. Experience working with military or veteran population is preferred. Knowledge of/experience working with local social service public health and VSO organizations and resources. Experience required in assessing immediate risk to self or others for the population served. Bilingual candidates are highly preferred.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employers sole discretion
LICENSES: Drivers License with clear record required.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on jobrelated qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at . If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.
Required Experience:
Manager
Employment Type
Full-Time
