Automation Engineer ServiceNow
Automation Engineer ServiceNow
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Fusion HCR is hiring! Direct Hire Sr Platform & Automation Engineer. This is a hybrid position offices in Boston Dayton and Washington DC.
About the Role
We are seeking a highly skilled Senior Engineer lead the design development and integration of automation solutions within the ServiceNow platform. This role requires strong expertise in ServiceNow workflows engineering system design development and architecture for integrations. The ideal candidate will be responsible for optimizing platform performance automating processes and ensuring seamless integration with Microsoft Teams and other enterprise applications.
This role involves close collaboration with stakeholders vendors and internal teams to drive automation initiatives optimize system functionality and enhance security integrations. Experience with Power Platform is a plus and while law firm experience is preferred it is not required.
The Platform & Automation Senior Engineer is responsible for managing and maintaining enterprise automation platforms including but not limited to ServiceNow to ensure efficient and effective operations. This role involves accountability in configuring platforms implementing new functionalities maintaining system stability and ensuring data integrity. The engineer collaborates with various stakeholders to understand their requirements suggest define and create technical solutions and support ongoing projects and operations.
Key Responsibilities
ServiceNow Development & Engineering
Integration & Architecture
Process Optimization & Security
Collaboration & Leadership
Qualifications & Skills
Preferred Experience
About the Role
We are seeking a highly skilled Senior Engineer lead the design development and integration of automation solutions within the ServiceNow platform. This role requires strong expertise in ServiceNow workflows engineering system design development and architecture for integrations. The ideal candidate will be responsible for optimizing platform performance automating processes and ensuring seamless integration with Microsoft Teams and other enterprise applications.
This role involves close collaboration with stakeholders vendors and internal teams to drive automation initiatives optimize system functionality and enhance security integrations. Experience with Power Platform is a plus and while law firm experience is preferred it is not required.
The Platform & Automation Senior Engineer is responsible for managing and maintaining enterprise automation platforms including but not limited to ServiceNow to ensure efficient and effective operations. This role involves accountability in configuring platforms implementing new functionalities maintaining system stability and ensuring data integrity. The engineer collaborates with various stakeholders to understand their requirements suggest define and create technical solutions and support ongoing projects and operations.
Key Responsibilities
ServiceNow Development & Engineering
- Design develop and implement ServiceNow workflows integrations and automation solutions to streamline business processes.
- Configure and customize ServiceNow modules including Incident Problem Change Asset and Configuration Management.
- Develop and maintain ServiceNow integrations with Microsoft Teams and other enterprise applications.
- Work on system automation optimization security integrations and performance enhancements.
- Implement and support ServiceNow solutions including custom applications business rules UI actions scripts and workflow automation.
- Ensure high availability reliability and optimal performance of automation platforms.
Integration & Architecture
- Architect and implement ServiceNow integrations with thirdparty tools and internal systems.
- Develop solutions using REST/SOAP APIs Web Services JavaScript HTML and CSS.
- Leverage Power Platform (if applicable) for process automation and integration.
- Manage the health of CMDB and collaborate with the Infrastructure team for asset and configuration management.
Process Optimization & Security
- Evaluate and improve automation workflows ensuring efficiency and adherence to best practices.
- Work on security integrations and optimizations to enhance platform stability and compliance.
- Participate in code migrations platform upgrades and system patching.
Collaboration & Leadership
- Engage with stakeholders vendors and crossfunctional teams to gather requirements and deliver solutions that align with business needs.
- Coordinate and manage projects related to ServiceNow automation and integrations.
- Mentor and coach junior developers fostering a culture of continuous learning.
- Provide technical guidance and documentation for ITIL processes and enduser support.
Qualifications & Skills
- ServiceNow Administrator (CSA) certification preferred; additional certifications (ITSM ITOM CSM etc. are a plus.
- 5 years of experience in application design development and support in a largescale complex environment.
- 3 years of handson experience working with ServiceNow including workflow automation engineering and integrations.
- Strong expertise in ServiceNow development scripting (JavaScript) Web Services REST/SOAP APIs and HTML/CSS.
- Experience with databases and data integrations within ServiceNow and other enterprise platforms.
- Knowledge of ITIL/ITSM principles and process improvement methodologies.
- Experience with Power Platform is a plus.
- Excellent communication and interpersonal skills to engage with stakeholders vendors and technical teams.
- Strong problemsolving and analytical skills to troubleshoot technical issues and optimize system performance.
Preferred Experience
- Prior experience working in a law firm or professional services environment is preferred but not required.
- Handson experience in enterprisewide automation projects and system security optimizations.
Employment Type
Full Time
Key Skills
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