Casino Agent-Player Service
Casino Agent-Player Service
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Job Description
POSITION SUMMARY
Serve as customers point of contact including handling customer changes and requests. Make reservations for guests conduct reservation followups arrange transportation and assign special rooms and dinners. Prepare inhouse envelops checkout slips airfare reimbursement slips for arriving or departing guest as well as other reimbursements. Answer calls from customers business partners and provide assistance as needed. Organize and classify documents (e.g. credit applications reservation forms) for filing. Deliver mail photocopy documents type and proofread customer correspondences as needed. Assist with mail and telemarketing campaigns. Assign new players sources codes for the appropriate junket representative. Complete temporary credit line approval This Travel Only (TTO) for guests.
Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and support team to reach common goals. Ensure adherence to quality expectations and standards. Move lift carry push pull and place objects weighing less than 30 pounds without assistance. Stand sit or walk for an extended time period. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
