Our Global Service Center (GSC) is growing in Seville! We are hiring business travel counselors! Your mission asCWT travel counseloris to deliver the perfect trip so that CWT can sustain optimum results for clients and shareholders. You are responsible for delighting the traveler/travel arranger building commercial value and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
CWT keeps on creating innovative ways to provide excellent service and maintain its high standards.
Make the world work for you.
Abegail Santos Travel counselor Philippines
Carlson Wagonlit Travel (CWT) is a global leader specializing inbusiness travelmanagement and ourtravel counselorsknow that teamwork and great results have no boundary. We are proud to have been named the most admiredtravel management company and we are even more proud that we achieved it together. Whether we are booking government travel advising on international security or establishing relationships with global corporations we work as a family. We support each other. We grow as a team. And to us thats what makes a world of difference.
Lean about ourtravel counselor opportunitiesand start your journey!
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Position responsibilities:
You delight the traveler/travel arranger
Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
Connect with the caller to build trust and credibility even if the person is unknown
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
You build CWTs commercial value
Sell products that are of commercial value to CWT and contribute to CWTs profitability
Remain current on value we provide to each customer
Adapt and change as requirements of the business change
You strengthen the CWT brand
Represent the CWT brand in how you work on a daytoday basis
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special
French fluent: written and verbal
Excellent communication skills and follow through required to advise clients of those requirements
Ability to handle multicultural sometimes multilingual clientele
Superior written and verbal communication skills (in person and on phone)
Customer focused and service oriented
Problem solver
Adaptable and motivated to learn
Influence and diplomacy
Proficiency in technology to research options and to complete process requirements
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