Customer Service Representative Project Manager
Customer Service Representative Project Manager
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$ 37500 - 50000
1 Vacancy
Job Description
Our tightknit team in AlphaGraphics US698 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
- Assists the executive team with managing orders tracking production etc.
- Suggests appropriate products and services to meet customer needs and budget
- Assists in following up on leads and referrals resulting from telephone calls marketing and email activity
- Demonstrates the ability to carry on a business conversation with customers
- Prepares estimates and establishes/maintains estimate followup procedures
- Communicates with customers on order status and changes in the production schedule
- Executes a variety of marketing functions including mailings thank you cards website social media etc.
- Helps as needed with reports closeout invoices and required paperwork
- Identifies and resolves customer satisfaction issues
- Establishes and maintains effective team relationships with all support departments
- Manages the oversight of their jobs through the prepress and production process
- Follows all company policies procedures and business ethics codes
- High school diploma or GED required
- At least two years in retail inside sales customer service or executive assistant work
- Experience resolving customer satisfaction issues
- Experience working under pressure with multiple tasks/projects
- Proficient computer and internet skills including Microsoft Office suite
- Strong verbal and written communication skills
- Basic math skills
- Strong organizational and time management skills
- Familiarity with Adobe tools a plus
At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.
We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Required Experience:
IC
Employment Type
Full-Time
