Lifecycle Management-Business Analyst Intern
Lifecycle Management-Business Analyst Intern
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Salary Not Disclosed
1 Vacancy
Job Description
This highvisibility role will provide the candidate with an opportunity to work alongside our Operations and Retention teams to deliver thoughtful and actionable customerfocused trends and behaviors to increase customer value.
This role requires you to analyze and evaluate large quantities of AI generated customer cancel information to develop insights which are relevant to reducing customer loss improving our business performance and assisting in datadriven improvements to how agents handle customer cancel calls.
You are a selfstarter and will bring your analytical expertise along with a curious mindset to help the Lifecycle Management team unlock effective means to drive customercentric strategies.
You will have the opportunity to work crossfunctionally to ensure alignment and buyin from stakeholders.
You may be asked to perform other Lifecycle Management duties as assigned.
Preferred Skills
- Undergraduate (Junior / Senior) or Graduate: pursuing a BA or BS; or MA / PhD
- Relevant studies include Business & Management Marketing & Communications Analytics & Data Science or other related coursework or experience.
- Excellent written verbal and communication skills
- Energy and enthusiasm for playing a key role in an entrepreneurial environment.
- Familiarity using MS Office suite (especially Excel); highly valued but not required experience using analysis tools such as SQL SPSS Microstrategy or Tableau; and understanding of AI platforms.
Required Experience:
IC
Employment Type
Full-Time
