Program Assistant- Project Based

Expected Hourly Pay Rate:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent driven by our mission to cultivate child family and community wellbeing. Whether the position works directly with the public or supports our programs every position is vital to our missions success and reputation as a leader. We are not your typical nonprofit. We are 900 people strong and growing!

Essential Duties and Responsibilities

Within the team structure provide administrative support services to CCFA teams in compliance with regulations for subsidized childcare programs which include the following responsibilities:

Clerical and General Assistance: 55

• Support case management tasks including but not limited to filing typing sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying filing faxing typing mail processing; and maintaining CCRCs eligibility list
• As requested by Case Specialists request appropriate documentation to maintain family eligibility and program compliance. Develop and maintain accurate legible and complete written records of families program activity.
• Develop maintain and apply knowledge of program regulations guidelines and funding terms and conditions which can include Title V funding terms and conditions Stage 1 contract CDE and CCRC policies

Customer Service: 45

• Provide highquality customer service internally to team members and externally to clients families and providers. Answer telephones assist or transfer callers as expected followup as needed. Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns.

• Provide daily communication and support as required to the Child Care Financial Assistance (CCFA) Division.
• Conduct facetoface or virtual meetings orientations both scheduled and by walkin with families and childcare providers in order to receive and process documentation and/or discuss changes in the familys case and complete/ review family needs assessment inclusive of developmental screenings as needed

NonEssential Duties and Responsibilities

These duties include tasks that are required but currently comprise of less than 5 of the daily workflow for this job:

• Provide training guidance and direction to newly hired program staff as directed.
• Participate in departmental agency and professional meetings/workgroups as assigned.
• Attend team meetings to ensure coordination of services and support for program families as needed.
• All other duties that may be required as part of the essential functions of the job as assigned.

Job Specifications

Minimum Required

• Education / Experience:
  • Associates degree in the field of Psychology Social Work Child Development Sociology Human Service or related field or
  • 2 years equivalent related work experience
• Technical Requirements
  • Proficiency and experience with Windowsbased programs and data entry.
• Behavioral:
  • Ability to work sensitively and supportively with the public. High comfort and nonjudgmental attitude level of working in a diverse environment and working with vulnerable populations.
  • Excellent interpersonal skills with ability to honor confidentiality.
  • Flexibility maturity of judgment and ability to work working independently and in a group setting.
  • Ability to maintain cooperative diplomatic working relationships with coworkers supervisors and the public; work as part of a team and collaborate with colleagues.
  • Adherence to confidentiality including HIPAA and PHI in accordance with Agency policy and legal requirements.
  • Adherence technological security in accordance with Agency policy and legal requirements.
  • Ability to complete projects under tight deadlines even when there are competing requirements and changes in assignments.
  • Excellent verbal and written communication skills.
  • Excellent organizational abilities.

• Travel:
  • N/A
• Work Schedule:
  • Full time typically MF ability to at times work a nontraditional work schedule including early mornings late evenings and weekends.
• Work environment:
  • Traditional office setting fully onsite. May change based on business need.

• Background & Health Clearance Requirements:
  • As a grantfunded Agency supporting Children and Family Services CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history employment history / experience education reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process including:
  • Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section1596.871 and/or Head Start Program Performance Standards 1302.90.
  • Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with at risk populations CA Code of Regulations TitleCA Health and Safety Code 1596.7995 and/or Head Start Program Performance Standards 1302.93
  • MVR / DMV clearance in accordance with CCRCs liability insurance provisions: For positions where driving is required.
  • Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5 44340 and 44341
  • CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596..866
  • Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11 Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995

Preferred

All minimum requirements above met plus:

• Education: Bachelors degree
• Bilingual: Ability to converse write and/or translate in English & Spanish or Armenian

At CCRC passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings Medical Dental Vision and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100 vesting
• Generous Time Off PolicyVacation and Sick Time Holidays and Paid Winter Break
• Opportunities for learning and professional development including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) 3 designationYou can apply for Public Service Loan Forgiveness!
  

We have doubled in size over the past 10 years. We provide child development and early education workforce development opportunities child care financial assistance Head Start preschool and Early Head Start services and more for close to 50000 parents children and child care providers each month in Northern Los Angeles County including Antelope Valley and the entirety of San Bernardino County including an office in Victorville serving a total geographic area of 22500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)

Accommodations: If you are a qualified individual with a disability or a disabled veteran you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation contact a Human Resources Representative atext. 6599 or email them at