Senior Manager Operations
Senior Manager Operations
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1 Vacancy
Job Description
Job Details
Description
*This position is based out of our Westlake OH office and is eligible for a hybrid schedule after the probationary period.
JOB OVERVIEW
The Senior Operations Manager plans directs and ensures the smooth and efficient operations of the Companys backoffice functions and client service to ensure timely efficient and accurate administrative and custodial oversight of client investments. Provides leadership to ensure attainment of strategic objectives and the delivery of high quality efficient and effective service and back office operations as well as initiatives related to quality innovation teamwork and service.
RESPONSIBILITIES & DUTIES
- Create a bestinclass client service culture
- Ensures client service levels are met or exceeded while maintaining a balance between quality and efficiency
- Promotes associate engagement by setting clear expectations and consistently providing information resources feedback coaching and recognition that maintain a high level of performance
- Develop the talent on the team creating opportunities for team members to take on other assignments to grow their skill sets
- Promotes critical thinking through the review of current processes asking leading questions to enable the associates to share and develop ideas that lead to process improvements
- Drives business results by acting as a subject matter expert fosters an environment that creates process efficiencies leads project initiatives and ensures implementation of projects within the department.
- Collaborates in the development and implementation of organization policies practices procedures and attainment of operating goals
- Understands of the Companys regulatory requirements and custodial obligations to ensure team compliance with policies and procedures
- Tracks progress against goals and present results insights and recommendations to management
- Leads associates to meet company expectations for productivity quality continuous improvement and goal accomplishment
- Maintains transparent communication by sharing appropriate organizational information through department and oneonone meetings email and regular interpersonal communication
- Attracts and develops highperforming engaged teams inclusive of identifying and selecting talented candidates
- Manages special projects within the team and supports projects and initiatives across the organization
- Builds and cultivates relationships across the Company and within the industry in order to be successful
- Assists with the annual budget process
- Forecasts staffing needs and plans accordingly
- Perform other duties as assigned
QUALIFICATIONS
- Bachelors degree in Finance Businessor related field; relevant work experience may be considered in lieu of a degree
- Minimum seven 7 years of experience in direct team management managing multiple business unit in the financial services banking or operations role
PROFESSIONAL CERTIFICATIONS
- None required
TECHNICAL SKILLS
To be successful in this role you should have experience with and an understanding of the following:
- Expert level proficiency in Microsoft Office
CULTURAL COMPETENCIES
In addition to our core company competencies ofCultivates InnovationNimble LearningAction OrientedCollaborates andBeing Resilient a successful candidate in this role should exhibit the following behavioral competencies:
- Manages Complexity
- Builds Effective Teams
- Optimizes Work Processes
- Instils Trust
PHYSICAL DEMANDS/WORK ENVIRONMENT
This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time as well as stand walk use hands and fingers and reach with hands and arms. This job requires the ability to lift files open filing cabinets and bend or stand on a stool as necessary.
DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities duties and skills. Other duties may be added or this description amended at any time.
Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age race religion color disability sex sexual orientation or national origin. If you have a disability that requires accommodation or paper application please contact us at
Required Experience:
Senior Manager
Employment Type
Full-Time
