Casino Floor Supervisor
Casino Floor Supervisor
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Job Description
Why Ballys
Ballys Corporation is a global casinoentertainment company with a growing omnichannel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a firstinclass sports betting platform and Bally Casino a growing iCasino platform.
With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role: Casino Floor Supervisor
Responsibilities:
- Knows and abides by Ballys Dover policies procedures internal controls and courtesy guidelines.
- Performs all duties in accordance with state gaming regulations and laws.
- Maintains & continually updates knowledge of regulations set forth by the Delaware Lottery and the Division of Gaming Enforcement regarding table game operations.
- Ensures the overall responsibility for a smooth and effective running of the assigned Table Games and Poker Area or pit(s).
- Acts as Casino Shift Assistant Shift Manager Pit Manager or Table Games Supervisor as needed.
- Ensures all scheduled tables are manned and ready at the beginning of the shift.
- Safeguards the companys assets assigned.
- Reports all suspicious activities.
- Assists in coaching evaluating counseling and rewarding Employees while maintaining efficient personnel records.
- Manages subordinate supervisors who directly supervise Table Games and Poker personnel.
- Ensures that Employees are kept well informed of all pertinent information including property/departmental goals and objectives.
- Promotes safety awareness to minimize work related injuries.
- Enrolls new guests in the players club.
- Maintains complete knowledge of complementary procedures as well as the ability to evaluate guests worth ensuring that qualified quests are taken care of through the complementary process.
- Displays fair treatment with respect to disciplinary action producing documentation as necessary.
- Has complete knowledge of Credit Procedures for issuance and proper record keeping.
- Resolves guest & employee issues/disputes.
- Adheres to department and property policies and procedures.
- Maintains knowledge of property information.
- Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction revenues as well as reducing costs.
- Mentors managers supervisors and front line staff assisting in their professional development and growth.
- Produces performance appraisals for direct reporting Employees.
Other Duties & Responsibilities:
- Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential.
- Represents the Company in the most positive manner with guests coworkers managers and vendors.
- Has complete knowledge of Credit Procedures for issuance redemption and proper record keeping of markers.
Qualifications:
- High school diploma or GED.
- Proven supervisory skills.
- Must be able to deliver superior guest service in all situations.
- Must project a professional and positive image.
- High energy level.
- Excellent organizational and time management skills with the ability to set priorities for self and others.
- Good judgment and common sense.
- Ability to deal with people in a manner which shows sensitivity tact and professionalism.
- Ability to work a flexible schedule.
- Computer literate with knowledge of a variety of software applications including Microsoft Office.
- Excellent interpersonal and communication skills (oral & written).
- Must be able to communicate clearly concisely and effectively with all Ballys Dovers employees and guests.
- Ability to understand and promulgate written memos instructions regulations.
- Ability to effectively analyze and solve problems.
- Basic knowledge of mathematics including statistics.
Whats in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical dental and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Target Starting Hourly Rate: $26.50
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
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Required Experience:
Manager
Employment Type
Full-Time
