German Customer Advisor for Computer Technology Company - Athens Greece
German Customer Advisor for Computer Technology Company - Athens Greece
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Job Description
Learn Lead & Grow. #SitelGreece
As a global leader in endtoend customer experience (CX) products and solutions Sitel Group partners with the worlds bestloved brands from Fortune 500 companies to local startups to design build and deliver a competitive edge across all customer touchpoints.
With our awardwinning culture built on 35 years of industryleading experience and commitment to improving the employee experience we improve business results by pairing innovative design thinking and digital solutions including selfservice artificial intelligence (AI) automation and datadriven analytics with the expertise emotion and empathy of our people to Create Connection. Value Conversation.
Come and work with us.
Do you want to work with a great computer technology company
Are you German native or fluent with strong English communication skills
Looking to make your career in a multicultural environment in the historic Athens
So we have the perfect opportunity for you!
Your future project: join our German Customer Support team.
Our client is a Computer Technology Company which provides endtoend technology solutions and digital transformation accelerators.
As a customer service specialist in this project your daily responsibilities will include:
- Provide assistance about installation operation configuration customizationand usage of assigned products
- Being part of a team specialized in offering support through telephone email chatsocial media and remote diagnostic
- Applies diagnostic techniques to identify problems investigate causes and recommend solutions to correct failures
- Documents problems in the support solution database for diagnostics and solution implementation
- Meet and exceed our service quality goals compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
Maximize your experience.
To succeed in the role you will need to have:
- Native or proficient level of German(C2
- Advanced level of English (at least C1 both verbal and written
- Ability to work with procedural guidelines to ensure a complete solution to their technical or service questions
- Good communications skills and argumentation create empathy from the first moment being able to turn a negative situation into a positive situation
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Greece
- Be a local candidate or willing to relocate to historic Athens Greece
Gain stability expand possibilities.
Whats in it for you We give our people the tools and the freedom to learn grow have fun and be themselves.
- Very competitive wages and stability
- Private healthcare & dental insurance
- Continuous learning/development opportunities and competitive career opportunities
- A safe friendly creative innovative and technological organization
- International and multicultural environment (celebrations our SitelFit wellness program initiatives to develop your skills and events to increase the team spirit)
Be bold. Be you.
Our success lies in our diversity and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!
Apply today!
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Required Experience:
Unclear Seniority
Employment Type
Advisor
